Job Responsibilities:-Network Troubleshooting: Conducted in-depth analysis and troubleshooting of network-related problems, ensuring the seamless functioning of telecommunication services.-Documentation: Maintained detailed records of customer interactions, technical issues, and solutions provided, contributing to a comprehensive knowledge base for future reference.-Performance Metrics: Met and exceeded key performance indicators (KPIs) related to issue resolution time, customer satisfaction, and other relevant metrics.-Training and Onboarding: Assisted in training and onboarding new support team members, sharing insights into common issues and best practices for effective customer service.