● Partner with cross-functional teams like Operations, HR, and Payroll ● Standardizing processes to ensure payroll accuracy and attendance policy linkage. ● Due diligence and compliance requirements. ● Look for variances in the data for correction or further analysis.● Analyzing and auditing data for accuracy. ● Resolve and/or escalate to the stakeholders’ team.● Provide accurate and timely response to inquiries adhering to the SLAs● Manage the workflow of the team including SLA, absences and increased volumes.● Understand impacts of changes in PeopleSoft system and how they impact internal/external interfaces.● Improve efficiency and effectiveness based on KAIZEN and LEAN methodologies.● Conduct audits to ensure data accuracy and process adherence● Project Management - Identifying customer impacting issues, working out and implementing solutions and to increase customer satisfaction rate.● Assist in developing and implementing training programs to improve the quality and productivity of the team.● Creates business cases and manages enhancements.● Presents high quality data findings● Responds to escalations, providing root cause analysis. Develops remediation plan and drives resolution.● People Management - Leading and developing a team of 12 + Associates and Specialists.● Responsible for the overall direction, performance management, coordination and evaluation of the team.● Manage the team and ensure high service delivery and execution.● Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.● Managing key stakeholders both internal & external & partnering with them for process enhancement.● Data Management related activities like Job & personal data changes & Letter Generation Etc.Tools worked on Workday and People soft.

Project Transition, planning and initiation of new work within the identified scope. Testing of new tools and technology within the project. Managing an entire process of Total Payout Annuity (TPA). Working with a Team of 25 members (Associates, SME and TL) Ensuring the SLA and Quality Targets are met. 100% Productivity and Utilization of Resources. Conducting One O One on monthly basis Leading the Operational calls with Onshore Ensuring No or very less attrition in the team Ensuring Zero Tolerance on Information Security violation. Stakeholder Management. Doing Root Cause Analysis for all the transactional defects that happened during the payout. Preparing MIS Reports for the business. Looking after the Billing / Revenue and Variance analysis. Appraisal Management - Conducting the appraisals for the team. Working with the team in driving and completion of Yellow / Green Belt Projects. Worked within the project to ensure the external ISO Certification audits are completed smoothly. Development of Team – Coaching/Meeting and Motivating.

A. Service Delivery Stakeholder Management – Working with the clients, Regular Catch-up calls / video Conferences Ensuring Team meets the SLA’s and KPI’s. Liaising with client AP team / Finance controller for timely collection of Cash. Raising Invoices on a monthly basis - Fixed Fee and T&E Fee Billing. Application of Cash after discussing with stakeholders. End to End Recruitment Management starting from Sourcing (Taleo and other mediums), Screening, Interview Scheduling, Offer & Onboarding and Induction / New Joiners Logistic arrangements. Vendor Management – Preferred Suppliers Contract Creation / updation. Employee Referral Payout Management Raising Purchase Orders for Payment to vendors Process improvement ideas / Kaizen, resulting in cost saving Random Audits on the deliverables. Preparing operations review slide for Monthly review with clients.B. Team / Appraisal Management Leading / managing a team of 12 Recruitment Associates. 80% staffing per day (Leave Management). Productivity / Utilization for the team to be maintained on a given day. Cross training the team for Business Continuity Conducting monthly one o ones - Providing effective and timely feedback. Effective Delegation and distribution of work. Identifying the training needs for team members for their self development. Motivating and coaching the team. Working on the Appraisal Cycles – Mid Year and Year End C. Additional Initiatives Management Report and Analysis – Preparing and raising monthly Invoices Spoc for Delivery Excellence (QMS 9001-27001 / ISMS / BCMS) Implemented Quality Control in the process resulting in improved quality and productivity. Change Request Management / Change Coordinator. Preparing Presentation Slides for Client visit. Part of transition team – Off shored Senior Grade Onboarding Work. Bulk Hiring / Interviewing – Telephonic, Face To Face & Group Discussions for creating Pipelines.

Handling a team of 20 Front Line Associates.Assisting in resolving technical issues related to HP All In One Printers and Fax Machines.Maintaining the FCR (First Call Resolution) and TPR (Total Problem Resolution) Scores.Training the New Hires on technical and process knowledge.Handling Escalations from the Customers and Clients (Via Email and Call).Ensuring the team meets the required CSAT Scores.Meeting and exceeding the Revenue targets.Case Management and ticket closures.