Passion for Food & Service , Experience:With nearly two decades of experience in the Food & Beverages industry, I have honed my skills and achieved significant accomplishments. Here are some highlights of my experience:-Streamlining Operations: I have successfully streamlined operations in various food and beverage establishments, optimizing processes to enhance efficiency and productivity. By identifying operational weaknesses, I have implemented improvements and innovations to keep store teams as efficient as possible.Business Acumen: Throughout my career, I have demonstrated strong business acumen, focusing on top-line and bottom-line performance. I have a proven track record of driving revenue growth while effectively controlling costs. My strategic approach has consistently resulted in improved financial performance and profitability.-Customer Satisfaction: Ensuring the highest level of customer satisfaction has always been a priority for me. By implementing customer-centric strategies and fostering a service-oriented culture, I have consistently exceeded customer expectations. I believe in providing uninterrupted flow of services to deliver an exceptional dining experience.-Financial Management: I have extensive experience in formulating forecasts and reports, as well as developing, implementing, and monitoring budgets. My goal is to maximize revenue and minimize expenses while maintaining adequate supplies and staff levels. By closely managing financial aspects, I have achieved sustainable business growth.-Leadership and Motivation: As an effective leader, I possess excellent motivational skills that have helped sustain growth momentum within my teams. I believe in fostering a positive work environment, encouraging collaboration, and inspiring individuals to achieve their peak performance. I am committed to developing and nurturing talent to drive success.Overall, my diverse experience, strong business acumen, and leadership abilities make me well-equipped to contribute to the success and growth of any food and beverage organization.
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Head Of OperationsBurgerama Oct 2022 - Apr 2023Gurugram, Haryana, India -
Vice President OperationsFat Tiger India Mar 2022 - Sep 2022Delhi, India -
Operations ManagerFat Tiger India Feb 2021 - Feb 2022Delhi, India -
Associate Regional ManagerDevyani International Limited Apr 2010 - Mar 2020Gurgaon, India• Administering the entire gamut of business operations including P&L Management of Delhi Airport & Haryana Business & , leading stores in upholding all brand standards & core values, while meeting/ exceeding business objectives• Managing process & system changes & assisting in implementing adequate financial & operational controls• Formulating forecasts & reports and developing, implementing & monitoring the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service• Leading & guiding the team in bringing operational excellence in all spheres of activities; reviewing and introducing the desired systems & processes• Facilitating & assisting quality communications between all Franchise Support departments and stakeholders• Organizing events at corporate offices for brand awareness as a part of sales initiative• Mentoring on critical marketing touch points through Digital & Out of Door AdvertisingGrowth Path at Devyani international limited • Apr’10 – Aug’12: Restaurant general manager • Sep’12 – Nov’13: Field trainer for KFC north • Dec’13 – Mar’17 : Area Coach for multiple regions ( J&K / Shimla / Lucknow & Noida )• Apr’17 – Mar'20 : Associate Regional Manager -
Assistant Operations ManagerSharaf Retail Mar 2008 - Dec 2009United Arab Emirates• Managed marketing activities of the restaurants; worked on Business Development & Profit Center Operations• Addressed any issues related to Operations / HR & Admin. for staff• Executed new projects for construction, planogram & menu designing• Administered events at Chill Out for Armani, Intel, Christophel, Zodiac, Louiv ve & Austrian Airlines• Organized training schedule and provided training to staff according to the training need grid• Developed KRA for staff at different levels for highest quality job standards• Focused on positioning Chill Out as the best tourist destination in UAE with world class -
Store ManagerLouis Philippe (Madura Garments) Apr 2007 - Dec 2007Noida, Uttar Pradesh, India• To achieve budgeted top line targets.• Preparing daily, weekly & monthly reports for merchandise along with the trading area analysis in detail. • Cost controlling on daily m&r expenses.• Following CFT grid for more choice, freshness & trendiness of store merchandise by executing planned visual calendar and sending to HO as and when required for further implementation throughout India.• Generating trade awareness in the market through branding.• Tracking down the fast moving product’s details and sending to warehouse for more requirements• Merchandise preparation at the time of end of season sale.• Generating walk-ins & maintaining the database of potential customers -
Restaurant ManagerMcdonalds Connaught Plaza Restaurants Private Limited Aug 2000 - Apr 2007Delhi NcrGrowth Path Aug’00–Mar’01 : Crew MemberApr’01–Aug’01 : Member of Crew Training SquadSept’01–Apr’02 : Floor Manager May’02–Nov’02 : Second Assistant ManagerDec’02–Aug’06 : Assistant ManagerSep’06–Mar’07 : Restaurant ManagerHighlights:• Launched McDonald’s Delivery System in Noida on 11th August 2004• Received One Minute Manager Award in Quiz held at Training Centre during SMC Course for solving problems fast with all possible resources needed• Recognized for campaigning for Pulse Polio in all over Noida for the first time which was also published in Mc News for 2005Management Courses (McDonalds)• FMC (Floor Manager Course) MDP-1Module includes learning of effective floor controlling skills which includes running of area like service & production to help shift in-charge in achieving the highest QSC & V (Quality, Service, and Cleanliness & Value of money) standards, which help in smooth, consistent & profitable business operations.• BSM (Basic Shift Management) MDP-1 Module- VModule includes the learning of effective floor control shifts, which helps in running the shifts in a way to ensure smooth, consistent & profitable business operations.• ASM (Advanced Shift Management) MDP- IIThis module includes the learning of effective skills of Shift Profitability, Building Sales, and Small Equipment. This also includes learning the skills of Interviewing & Selection.• SMC (Systems Management Course) MDP- IIIThis module includes the learning of effective skills of running store without supervision of Restaurant Manager in the aspects of LSM, store profitability, ordering, scheduling, M&R, training, developing people & making them ready for the next level, doing P/R of team members in consultation of Area Consultant and meeting targets of the restaurant on the basis of Sales, Profit, QSC & People
Hardeep Singh Skills
Hardeep Singh Education Details
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Lean Opertaions -
2Nd Grade -
G H P S KalkajiAccounting
Frequently Asked Questions about Hardeep Singh
What is Hardeep Singh's role at the current company?
Hardeep Singh's current role is Leading Operations in the QSR Industry: Enhancing Efficiency, Driving Growth, and Delivering Quality Customer Experience.
What schools did Hardeep Singh attend?
Hardeep Singh attended Alliance University, Delhi University, G H P S Kalkaji.
What skills is Hardeep Singh known for?
Hardeep Singh has skills like Account Management, Customer Service, Hospitality, Retail, Operations Management, Team Building, Inventory Management, Training.
Not the Hardeep Singh you were looking for?
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Hardeep Singh
Gurgaon33scsolution.com, gmail.com, pinelabs.com -
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Hardeep Singh
Delhi, India -
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Hardeep Singh
Chandigarh, India
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