Hardeep Singh Bharaj Email & Phone Number

India

I was hired by Teleperformance (Worked for Intermedia under Teleperformance) in India as a technical sales representative for Microsoft office applications support over the call after sales. We usually worked on Intermedia's exchange servers, where customers opted for Intermedia business suite office applications like Outlook, word, PowerPoint, Excel etc. They could download these applications from their Admin control panel of Intermedia. My job responsibilities are: . To assists customers on a an incoming call for providing technical support for outlook as to issues like why Emails are getting bounced or not receiving emails at all or if there is any issue with the control panel or server issue we had raise a global ticket for it. There are two types of customers in Intermedia Direct and Partners and we assisted both following proper security policies after verifying account with a security question while speaking to the account contact. customers also called in for issues in their email protection and blocking senders and be in any issue in their outlook we assisted them on a call by a remote session. To upsell customers with Intermedia's products and services like a SIP phone or exchange services like a business cloud for all the business needs for a customer. We were supposed to upsell on the same call if the customer is interested to buy any other services and usually it was done on an existing customer. There was a different team in the U.S.A for cold sales from business to business needs. To meet the KPI's every month like sales achievement, CSAT, NPS score and call quality should be more than 85% with proper security protocol. To send EOD reports for the calls taken everyday to the reporting manager and highlighting any specific issue for further training session or briefing.

Dubai, United Arab Emirates

I was hired by 7cs group in may 2019 under its diamond jewelry division. My responsibilities were to manage a whole shop inside Carrefour. I was placed in Al Shindagha location. My responsibilities included : Maintenance of daily work management which includes daily stock count, store cleaning, hygiene, stock management, petty cash and lot of other things related to the particular shop. It also signifies if any item is not up to the mark should be reported at prompt to the office. As a jewelry sales executive we have to be responsible and very careful while handling the expensive jewelry items. I was handling diamond jewelry and was accounted for explaining the benefits of diamond jewelry to the customers for daily business, hence it was very crucial part when there are a lot of people and you have to be very careful while showing items since it counts to my responsibility. Alarming and disarming the shop alarm was the main part once we entered into the shop. Activation of alarm was supposed to be done by the end of the duty and disarming in the morning to ensure no hassle with the mall security. Purpose of the alarm was to ensure security of the goods. I was responsible for achieving sales targets every week. My duty was to call the passing customers approach them for explaining and showing the jewelry benefits and our extensive designs and promote sales for the day. It was a best part when the customer got happy and ready to buy the product because of correct knowledge. Hence it added up to my weekly targets.

United Arab Emirates

I have worked with Lenovo as an IT sales advisor for promoting Lenovo laptops and tablets sales in various malls of Dubai. I have currently worked with Jumbo electronics and Emax stores for promoting Lenovo brand products to customers. My job profile included a monthly sales target driven by high value sales of laptops and tablets and maintenance of records in an excel report for my company. I had to make sure that other competition brands must not sell better than my brand by that way company loses its market share and loss of brand. Maintenance of products and offers in a neat and clean way so that customer can easily check with the help of a presentation in the display of a particular laptop for model and specifications. Taking control of stock and inventory and informing to supervisor to arrange a particular model so that it doesn't lead to loss of sale.