• Acted as a technical focal point for companywide peer support and ensured timely, accurate, and effective solutions for their hardware and software issues.• Utilized trace analysis, debugging skills, and proprietary tools to analyze problems and develop tailored solutions. This often involved collaborating with peers, escalations, and management.• Documented technical work and advocated for product enhancements to improve service delivery. • Acted as a liaison with internal development teams to address client pain points.• Conducted regular maintenance and updates on computer systems, including installing patches, updates, and security software.• Configured and monitored security systems, such as antivirus software, intrusion detection/prevention systems, and log management tools. • Managed user access control, including user account creation, permissions, and password management.

• Dealing with customers related to their orders.• Making sure all the orders are sent at the end of the work.• Creating a new database for new products and entering it into the system.• Maintained accurate records of office supplies inventory and placed orders as needed.• Assisted in the preparation of reports and other administrative tasks.

• Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.• Designed and deployed scalable network infrastructure for increased efficiency and reliability.• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.• Analyzed, troubleshot, and enhanced network performance to drive efficiency with quantitative research.• Maintaining and enhancing of IT systems including servers, networks, and desktop infrastructure for the company.

• Diagnosed network problems involving a combination of hardware, software, power, and communications issues.• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.• Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.• Improved overall user experience through support, training, troubleshooting, improvements, and written communication with system changes.