Hardeep Singh Email and Phone Number

Amiviz (Formerly Spectrami)

Technical Lead EngineerCitrix Systems Inc.October 2012 – Present (3 years 2 months)Bangalore•A technology driven professional with 3 years of experience in Technical Support and Client Relationship •Proficient in troubleshooting Netscaler, Access Gateway, Web Interface/Storefront related complex technical issues raised by the Citrix customers worldwide and from the Frontline Engineers •Insightful experience in technical activities including scoping, planning… Show more Technical Lead EngineerCitrix Systems Inc.October 2012 – Present (3 years 2 months)Bangalore•A technology driven professional with 3 years of experience in Technical Support and Client Relationship •Proficient in troubleshooting Netscaler, Access Gateway, Web Interface/Storefront related complex technical issues raised by the Citrix customers worldwide and from the Frontline Engineers •Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management•In depth understanding and troubleshooting of Citrix Netscaler and Access Gateway VPN•Holds the merit of attaining CSAT with 100 %Deft in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation and selection of various businesses•Assessing system capabilities, identifying limitations, evaluating and recommending hardware / software solution to meet business needs. •Configuring Citrix Application Delivery products. •Troubleshooting Netscaler, Access Gateway, Web Interface/Storefront•Provide enterprise level support for all Netscaler technologies including Load Balancing, High Availability, FIPS(federal Intrusion Prevention Netscaler Appliances), Global Server Load Balancing, SSL offloading, certificates, URL rewrites and responder redirect policies, AppExpert, SSL VPN, WI/Storefront to Application Firewall• Currently working as Technical Lead for Networking/Netscaler team and managing a team of 10 members. Show less