Hardeep Chana Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Specializing in outbounding, nurturing, and building strategic partnerships with Enterprise Manufacturing and Healthcare organizations (under 5000 employees) to deliver innovative Cloud Learning Management Systems and Talent Development solutions globally.

Toronto, Ontario, Canada

- Focused on fostering and developing relationships with New Logo prospective customers to understand their Cloud HRIS needs, determine if UKG’s products or services align, and drive new business opportunities.- Created a detailed business plan to achieve predetermined goals and quotas. Strategized to meet targets by achieving monthly targets for outbound calls, thought leadership events, in-person and virtual UKG Pro networking events, and more.- Managing multiple sales cycles with customers and internal teams from inception to completion. Collaborating with Marketing Teams, Proposal teams, Value Assessment teams, Technology Teams, Presales Teams and more to deliver meaningful and impactful collateral to prospective customers.

Toronto, Ontario, Canada

- As a part of the New Logo Sales Team, delivered strategic presentations and demonstrations to C-Suite and key decision-makers addressing Tech Architecture, Configurability, Security, Compliance, Privacy, and Integration scenarios. - Collaborated with multiple internal teams to complete RFPs, RFIs, RFQs, and more. Participated in contract review and red-lining, ultimately leading prospective customers to partner with UKG.- Supported SMB, Strategic, Midmarket and Enterprise selling opportunities specific to New Logo selling across the USA and Canada. Led Sales training for the Canadian teams on topics of Cyber Security, Integrations with ETL tools, and strategically positioning UKG Pro against competitors. Contributed to closing over 108 units in a single year. - Exceeded quota at all half-year milestones, including 141% for mid-year achievements and 121% for full-year achievements in 2022-2023 while carrying quotas of over $200M each year.

Toronto, Ontario, Canada

- Evaluated new Technology projects and initiatives with Senior Leadership at UKG to optimize current software solutions, introduce new software and hardware, and participated in cost-saving opportunities for UKG and presented to technical and non-technical leaders across UKG, which directly led to hundreds of thousands in savings and maximizing ROI across multiple tools. - Strategized and executed post-merger plans to harmonize Identity Management on Azure Active Directory, experience with ManageEngine, Google Workspace, PingID (SSO), Multi-factor Authentication strategy, vulnerability scans, business continuity plans, and more across an organization with over 15,000 employees. - Designed and delivered solutions to improve the user experience, security, and performance of thousands of Microsoft, Linux, MacOS, and mobile devices, directly reducing vulnerabilities by over 80% in a single year. - Created and deployed applications and tools using Bash, PowerShell, SwiftUI, and Python for internal teams, completed advanced custom configurations, and reduced the time to deliver solutions by 95%. - Designed and implemented automated monitoring, alerting, and healing to ensure business continuity and increase system availability across multiple cloud systems, including Google Cloud, Amazon Web Services and on-premise systems using SQL, Splunk, and logging tools. - Partnered with multiple teams to establish a strategy and posture for securing thousands of devices, increasing our organization's security rating and becoming a selling point for Sales teams.

Canada

- Established manual and automated testing workflows, user acceptance testing, and test cases for deployments across applications at UKG. Troubleshooted bugs and implemented fixes to resolve impacted endpoints in high-severity situations.- Conceptualized and created escalation processes and templates for support teams.- Developed and executed organizational readiness plan, including training support teams and end users, provided documentation for change management, and established pilot groups to mitigate risk for high-impact projects. This includes the implementation of ServiceNow, Jamf, Tanium, Microsoft Azure Active Directory, Microsoft SCCM, and post-merger initiatives.

Canada

- Worked closely with teams resolving high-impact cases in a Problem Management capacity. Worked closely with customer-facing Sales and Training teams to deliver resolutions quickly while providing white-glove service.- Collaborated with third-party vendors in proof of concepts, implementation, and administration of their tools. This included becoming a support contact for the team with products such as Box and WebEx.- Completed multiple certifications, including Knowledge-Centric Services (KCS) Principles Certified as part of ITIL training, HDI Support Center Certified, and more.

Toronto, Canada Area

• Led multiday workshops including Field Trips and Apple camps, provided tailored “One to One” training, accessibility training for individuals with visual or auditory impairments and partnered with the Apple Businessteam to deliver training to high value customers leading to higher net promoter scores.• Built trust with customers to align and position paid and free solutions and complete the interaction within 10minutes. This included pairing with other teams to provide the best solution and experience possible.• Sought mentorship from the Apple Business Team and maintained the highest number of referrals from the Genius Bar for multiple months which directly led to hundreds of thousands in revenue.