Hardeep Flora Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Nottingham, Nottinghamshire, United Kingdom

Birmingham, United Kingdom

• Change Manager for Lincolnshire County Council.Accountable for developing and Initiating the IT Change Control Process for this high profile account. Responsible for managing operational change and business transition.
• Managing Change for a major project transition of a new case management system – Mosaic, for Children's Services, Adult Care and Public Health across Lincolnshire council offices.
• Defining the scope for change control, compiling change documentation for the project warrantee period to support transition of Mosaic.
• Influencing project teams in adopting change management. Managing stakeholders and resources effectively.
• Managed Change for the successful implementation of a fully integrated financial system –Agresso, for HR and Payroll solutions across Lincolnshire schools, Fire stations, council offices.
• Managing all aspects of the Change process on behalf of Serco for client LCC using Remedy, including chairing weekly CABs and eCABs where required.

West Bromwich

• Change, Problem and Major Incident manager Selected Achievements:
• Aligning current Change process/procedures to new business acquisition. Balancing stakeholders in integrating change policies/processes across new sites.
• Developing Change process and mechanics within a major release of a new ITSM tool – LANDesk. Integrating Change management with all other interfacing ITIL processes within LANDesk.
• Managing all aspects of the Change process within Interserve, including chairing weekly CABs and eCABs where required.
• Ensuring Change Management policy and procedures are adhered to throughout the organisation.
• Working closely with Project/Program managers to co-ordinate major project releases throughout project lifecycle into ELS and into BAU.

Telford, United Kingdom

• Involved in deploying a major release of a new Change Management process. Designing change process models and processes to customer contractual requirements while complying to ISO 20000 standards. Selected Achievements:
• Developing, documenting and improving the Change management process while adhering to ISO/IEC 20000 standards.
• Enforcing change management policy and facilitating communication between clients and Xerox.
• Managing communications of changes and releases to key stakeholders.
• Chair weekly Xerox CABs and distribution of CAB agendas, minutes and FSC.
• Attending several customer CABs as Xerox Change management representative.