Hardeep Khuttan Email & Phone Number

Columbus, Oh, Us

Boston, Massachusetts, United States

England, United Kingdom

Manage and Develop SAP Plant Maintenance CMMS and provide improved efficiency within maintenance with a view to improving standards. Apply the SAP system to Operations and Maintenance to improve performance.Collating and communicate KPIs for all operations within responsibility to measure performance.Provide detail system training and technical support.Using T-SQL to create views for report requirements by Senior Management.Building dashboards in Power BI to meet needs of Senior Management.

Manage, maintain and support the Sage Line 500 so it works efficiently at all times.Manage User accounts, responding to calls logged within the SLATrain users within a classroom environment. Maintain Training manuals.Ensuring that all Processes are SOX compliance.Report creation via Crystal Reports.Report creation via SQL Server Report Builder.Service Now AdministrationSAP AdministrationProject ManagementTechnical Project Management

Assisting the First Line Support Supervisor in all areas relevant to the provision of an effective first line support service.Ensuring that all calls made to the helpdesk are received, logged, prioritised and responded to in accordance with the SLA.Minimising the rate of first line support calls passing through to the 2nd line.Following up, escalating and updating calls in accordance with their priority and the SLA.Managing user accounts – creating, deleting and expiring as appropriate.

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Computer Science