Hardeep Panesar Email & Phone Number

Bedford, England, United Kingdom

United Kingdom

• In charge of The Care sector, including nationwide care homes, nursery workers, and finance departments.
• Managing vacancies of Key Worker staff for care homes during COVID period.
• Attended client visits to support the account and offer training if required.
• Keeping customers up to date by presenting quarterly business reviews.
• Point of contact for the Business Advisors within the team.

Luton, United Kingdom

• Training new starters in CRM and providing user guides.
• Conduct webinar training sessions for new/current suppliers in CRM.
• An escalation point when Business Partner is not available.
• Managing a team of four in the out-of-hours team.
• Making sure that all lines are directed correctly once business hours are over.
• Being available during out-of-hours (evenings/weekends).

Luton, United Kingdom

Comensura Achievements In August 2015, I visited central Bedfordshire Council in four different units and provided face to face training with them using the Comensura portal. I have since become their primary contact for any queries and concerns; this has helped me build on my Account Management skills.

Milton Keynes, United Kingdom

• Achieved “most inbound calls taken” award, against 11 other team members
• Undergoing employment verification and credit checks before agreeing a loan.
• Helped in completing applications online.
• Contacting customers to remind them when their loan payment is due.
• Contact arrears customers to find out why we have not been able to collect the money from their bank account and suggest alternative options.

Hemel Hempstead, United Kingdom

• Adhering to strict compliance and FSA Regulations when delivering service to customers on a day to day basis.
• Introducing cross sales, to meet targets within the business and products that are an advantage to the customer.
• Checking updates on procedures and processes ensuring customers receive the best service and the correct information.
• Dealing with customer complaints and pointing them in the right directions.
• In 2011, our team was awarded the best team for exceeding customer targets in all areas over a six month period.

A/S Level, Health And Social Care, Merit

Gcses, 4 A*-C’S Including Mathematics And English.