Tim H. Email & Phone Number

Charlotte, Nc, Us

Award: Gold Recognition Award 2022- Supported Operational Excellence efforts in problem management. Redefining single process inventory and cross departmental communication.- Lead engineering efforts for Ribbon Analytics software covering 100 million calls monthly over dedicated circuits.- Provided program guidance and developing program timelines from an engineering point of view in partnership with the program management office.- Directly supported business-initiated projects.- Directed and communicated with leadership on status of programs and open issues.- Developed ROM/SOW quotes for projects for equipment placement, licensing.- Assisted in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.- Provided local software and hardware support requiring complex integrated configurations in the areas of; Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avya, Cisco, and Genesys.- Supported SIT testing, document results, develop and write scripts, MOP and low-level designs for implementation and configuration of Sonus/Ribbon SBC, SecureLogix, Intrado E911 and associated integrations. Past Projects:Lead Engineer - Certification, and deployment of remote location software for WebexUC softphone E911.Lead Engineer – Lead multimillion dollar migration of entire lab datacenter including coordination with vendors on time and under budget.

Charlotte, Nc, Us

Promoted to senior technical lead to lead a ten-member IT team in providing tier three database support for a point of sales company with over 9500 customers. Award: 2019 Core Value Award, Newcomer of 2018- Manage tier three database support for over 10000 point of sale customers.- Provide cross-cultural communication between clients and members of the support team.- Customize point of sale software reporting solutions to accommodate client and business needs.- Lead client liaison for support contract retention which has saved thousands of dollars’ worth of contracts.- Lead facilitator for World Pay, Heartland Payments, First Data during payment processing integration with POS Software.- Develop knowledge base articles and provide training to technicians.- Manage and prioritize escalated Salesforce cases which have maintained an SLA of over 80 percent.- Developed case reports through Salesforce to save company 5+ man-hours per week and prioritize workload.- Manage Salesforce support accounts to include maintenance and audits.- Provide quality assurance testing of new POS software, Windows OS and POS hardware to determine benefits for the company.

Honorable Discharge from United States Navy. Promoted to Submarine Operating Authority (SUBOPAUTH) network engineer to lead communication engineering support efforts for submarine communication in Europe and Africa.- Provided European engineer representation during high profile meetings in support of SUBOPAUTH Program Office/ISEA.- Liaison to the In-Service Engineering Activity to ensure problems that cannot be rectified locally are resolved by outside personnel.- Ran point in semi-annual SUBOPAUTH Engineering reviews for Europe.- Led fleet personnel afloat and ashore in the troubleshooting and repair of legacy and IP based communications systems.- Developed and provided test and evaluation support for proof of concept. - Led site testing, SOVT and other test events that require network engineering experts.- Managed government personnel in maintaining strict configuration control of Submarine Operating Authority systems.- Developed and provided on-site training as required to the U.S. Navy watch standers.

Washington, Dc, Us

Senior qualified watch stander supporting mission critical submarine communication operations for United States Navy in Europe and Africa. Award: Navy and Marine Corps Achievement Medal, Meritorious Unit Commendation- Supervised all automated digital networking systems operations for submarine communications.- Configured and maintained over 18 long haul communications circuits to include SHF, EHF, UHF, VLF frequencies.- Managed, configured, and maintained MD-1324s, SLVRs, Cisco routers, KIV7HSBs, KIV7Ms, KG175s, KG175As, KYV5s, KG84As.- Developed long and short-range capacity planning to meet challenging demands of the U.S military. - Supervised and conducted hundreds of hours’ worth of training to over 20 personnel to maintain 100% readiness for missions vital to National Security.- Recognized for implementing the installation of a major cryptologic upgrade to include thousands of dollars’ worth of KIV-7Ms and KG194As. During which were tested with 100% success and 100-man hours saved.

Washington, Dc, Us

Hand selected to represent the 3M Coordinator. Responsible for all quality assurance programs onboard. Reviewed maintenance records for 10 divisions for accuracy and accountability. Conducted extensive audits of all divisional maintenance records prior to the successful completion of Insurv with a 99.5% grade. Remarked as one of the highest graded Insurvs ever. Award: Navy and Marine Corps Achievement Medal- Work Center Supervisor for 3 divisions: Maintained, scheduled, and appointed maintenance for 3 divisional work centers and ensured maintenance was completed for over 1 million dollars’ worth of equipment.- Configured and conducted submarine communications through VLF-EHF frequencies and maintained 99.7% communications connectivity with shore commands to insure strategic deterrence for the United States.- Provided installation guidance to include, testing and fabrication of relevant layer one connectivity. - Maintained all equipment of the Common Submarine Radio Room to include RFDACS, Q70s, DMR, MLCS, TFDS, NAVMACS, SLVR, Cisco Routers, KG175s (Classic, D and A), KIV7HSBs.

Washington, Dc, Us

First term enlistment with United States Navy.- Graduated boot camp as section leader.- Naval schools attended: Submarine Quality Assurance Inspector, Common Submarine Radio Operator, Tactical Computers and Network Operator, Submarine warfare specialist

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts - Aa, General Studies