Hardik Bhatt Email & Phone Number

Auckland, New Zealand

• Monitor the Service Desk and provide timely ICT support to users relating to hardware, firmware, and software issues (Level 1 support, with some Level 2 support) escalating issues when required.
• Provide support in cross geographical regions as required and keeping them informed on the status of their issues.
• Backing an effective interface between users and service providers, providing appropriate diagnostic information as required.
• Install hardware and software, ensuring any routine upgrades are implemented at appropriate intervals.
• Provide user management in Azure Active Directory and maintain permissions as required.

Auckland, New Zealand

Auckland, New Zealand

• Use best practices in Installing/updating operating systems, addressing user tickets, testing, and more, all while coordinating with a cross-functional team of 06.
• Recommended new practices to enhance installation, configuration, and ongoing usability of desktops, laptops, and other equipment, boosting organizational coordination within a fast-paced, deadline-focused environment.
• Guide users with simple instructions and provide well-received training, increasing satisfaction scores by up to 40%.
• Address complex issues on LAN/WAN and other equipment, showcasing excellent technical and product knowledge.

Gujarat, India

• Answer phone calls courteously for an internet service, earning praise for diligence and attention to detail.
• Provided detailed, actionable answers to clients by identifying problems, researching answers, and offering other support as needed, ranking amongst the top 90% of employees for issue resolution times.
• Improved first-class resolution by 70% through enhancements in escalating priority issues per client specifications.

Graduate Diploma, Graduate Diploma In Networking Level 7

Courses: • Management of ICT • Advanced Server Services • Cloud Computing • Network Infrastructure Projects: • Industry project on PCI DSS.

Bachelor Of Computer Applicaations, Information Technology