Hardik Bhatt Email & Phone Number

Auckland, New Zealand

• Monitor the Service Desk and provide timely ICT support to users relating to hardware, firmware, and software issues (Level 1 support, with some Level 2 support) escalating issues when required.• Provide support in cross geographical regions as required and keeping them informed on the status of their issues.• Backing an effective interface between users and service providers, providing appropriate diagnostic information as required.• Install hardware and software, ensuring any routine upgrades are implemented at appropriate intervals.• Provide user management in Azure Active Directory and maintain permissions as required.

Auckland, New Zealand

Auckland, New Zealand

Use best practices in Installing/updating operating systems, addressing user tickets, testing, and more, all while coordinating with a cross-functional team of 06.• Recommended new practices to enhance installation, configuration, and ongoing usability of desktops, laptops, and other equipment, boosting organizational coordination within a fast-paced, deadline-focused environment.• Guide users with simple instructions and provide well-received training, increasing satisfaction scores by up to 40%.• Address complex issues on LAN/WAN and other equipment, showcasing excellent technical and product knowledge.

Gujarat, India

Answer phone calls courteously for an internet service, earning praise for diligence and attention to detail.• Provided detailed, actionable answers to clients by identifying problems, researching answers, and offering other support as needed, ranking amongst the top 90% of employees for issue resolution times.• Improved first-class resolution by 70% through enhancements in escalating priority issues per client specifications.

Graduate Diploma, Graduate Diploma In Networking Level 7

Courses: • Management of ICT • Advanced Server Services • Cloud Computing • Network Infrastructure Projects: • Industry project on PCI DSS.

Bachelor Of Computer Applicaations, Information Technology