Handing a 10 branch as a collection manager since 2019 with 4000 + contract size with 34 manpower.Set daily, weekly, fortnightly & monthly collection, receipt and NPA projection for the branch Wise and doing timely review for Target vs Achievement variance and take corrective action plan to achieve the same.With Per Employee 2 File New Business Generated With Separated Monitoring My Side With Disbursement.Plan and visit higher Ageing customers in the field and convince them to pay their due on time and have good impact on their CIBIL Score.Higher Ageing Customer Put Some Presser like SARFAESI/SEC-138 in the Field and Convince them pay due on time and good impact on cibil score.Every Day Morning Meting 8:30 With BM Set Target Employee Wise Productivity Target And Daily Evening Meting 7:30 Review Achievement.

Handing a IDAR branch as a collection manager since 2017-2018 with 1000 + contract size with 10 manpower.Set daily, weekly, fortnightly & monthly collection, receipt and NPA projection for the branch and doing timely review for Target vs Achievement variance and take corrective action plan to achieve the same.Work effectively with the collection team and attend regional collection meeting to discuss monthly reports, lending updates and collection ion performance.Trained collection staff on digital payment platforms and implemented customer service initiatives to improve overall customer satisfaction and collection.Researches and locates missing information needed for the staff to perform their job at optimum Level.Ensure performance management (KPI/ Objective setting, Reviews and assessment) of the employees such that collections are aligned as per regional.Create a working environment that supports optimum productivity, employee engagement, effectiveness and efficiency.Deliver effective and constructive feedback of individual performance through one on one meeting.Coach and develop collection team to achieve their collection and NPA targets and help earn regional monthly, quarterly and JFM ( Jan,Feb and March) special incentive scheme.