I am the Founder and CEO of Prihard Digital (प्रिहार्द डिजिटल) (prihard.com), a cutting-edge digital marketing agency that empowers businesses to thrive in the competitive online landscape. With a focus on innovative strategies, we deliver measurable results to elevate brands.At Prihard Digital, we are passionate about fostering growth and knowledge. That’s why we offer free coaching on Digital Marketing and AI technology, empowering individuals and businesses to stay ahead in this fast-evolving digital era. Through hands-on training and expert guidance, we aim to inspire the next generation of marketers and technologists.At Apna WhatsApp API & CRM (apnawa.com), I lead the way in simplifying communication for businesses by offering seamless API integration and CRM solutions tailored to their needs. Harnessing the power of WhatsApp—the future of marketing—we help organizations build meaningful connections, improve customer engagement, and drive growth with ease. Our platform transforms WhatsApp into a business powerhouse, enabling brands to engage with their audience effectively and scale effortlessly.Through Zapybee Hosting & Domains (zapybee.com), I ensure that businesses of all sizes have access to reliable and affordable hosting and domain services. We provide a robust foundation for building and scaling online ventures effortlessly.My mission is to empower businesses with technology-driven solutions, enabling them to succeed in an increasingly digital world. With years of experience in entrepreneurship, I am committed to fostering innovation and helping organizations unlock their full potential.

Responsibilities:• Managed RD teams comprising 19 members across three countries (South Africa, Kenya, Nigeria).• Oversaw all activities from interviews, hiring formalities, onboarding, training, working on live platforms, associate growth, improvements, internal movement, and exit formalities.• Responsible for project costing, timelines, and smooth implementation.• Managed BAU (Business As Usual) monthly client delivery and all E2E (end-to-end) activities related to RD, ensuring timely delivery, quality, RCA (Root Cause Analysis), escalations, and resolving issues from Sev 1 to 4.• Implemented processes to ensure quality control and continuous improvement within the team.Achievements:• Successfully onboarded the toughest and most critical retailer on time with the highest quality.• Directed the team towards a smooth and correct operational direction.• Improved team quality from Amber to Green.• Streamlined BAU processes for enhanced efficiency.• Introduced a new HOTO (Hand Over Take Over) process, ensuring seamless transitions.• Enhanced client satisfaction through strategic improvements.• Improved the CHT (Client Health Tracker) metrics.• Achieved a significant increase in NPS (Net Promoter Score).• Improved team and individual productivity levels.• Represented NIQ as the Global RD Lead during NIQ Quality Week.• Successfully onboarded multiple new client categories.

Responsibilities:• Managed the MENA GTC (Global Track Complete) team since 2018 and the Egypt RD (Reference Data) team since 2021.• Delivered harmonized data to global clients such as P&G, Unilever, Reckitt Benckiser, PepsiCo, Coca-Cola, Mondelez, Nestle, Mars, and Kimberly Clark.• Managed and strengthened client relationships.• Delivered global database services for 12 countries: KSA, UAE, Jordan, Lebanon, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco, Tunisia, and Algeria.• Handled calls and email communications for organizational and project-related matters.• Led and participated in the analysis, development, and delivery of support and project work for assigned applications.Achievements:• Successfully completed multiple projects, providing significant FTE (Full-Time Equivalent) benefits to the company.• Consistently maintained the expected level of service by assisting other areas of the document management work stream.• Enhanced departmental activities through collaboration with the delivery manager, ensuring adherence to budget plans.

Responsibilities:• Assigned and managed work assignments, ensuring team commitment and quality of work.• Assisted the Delivery Manager in tracking production, assigning work, and assessing team workload.• Trained and mentored team members in job performance, behaviors, and competencies.• Monitored performance, providing feedback and advice for improvement and development.• Implemented the Performance Management Process effectively to maximize employee performance.Achievements:• Improved team performance through effective training and mentorship.• Successfully managed the workload and quality of team outputs.• Effectively tracked production and managed team activities to ensure smooth operations.

• Numerator Consulting is the information technology, operations, and research support center for Ad Dynamics (a Market Track company) and is based in India.• Working as a "Research Associate (UPC Entry)" for the IRI (Information Resources, Incorporated) Company (IRI is a leading provider of big data, predictive analytics, and forward-looking insights that help CPG, OTC health care, retailers, and media companies grow their businesses.)• Perform various duties related to the processing of ads and data.• Reading from a computer-based image to identify those pages that contain products that are required for entry, depending upon the requirements of Market Track’s clients.• Quality control review of entry work and other productive functions carried out by other staff, in order to identify, record, and correct errors as they occur.

Responsibilities:• Managed market research projects for Morocco, Egypt, Algeria, and Tunisia as part of the RD (Reference Data) team.• Organized team meetings and scheduled project-related meetings with clients and responsible departments.• Supported the preparation of minutes of meetings and summaries for stakeholders.• Communicated with clients to understand their requirements and kept the team updated on day-to-day developments.• Assisted in mentoring and guiding junior team members.• Prepared quality reports, quantitative reports, and other KPI reports for upper management, highlighting team performance and work volume.• Conducted quality checks on team outputs before submitting to clients.• Identified team needs and challenges, providing guidance towards solutions.• Communicated with international clients and other teams within the organization to find optimal resolutions.• Reviewed junior team members' work to ensure it met client expectations and was error-free.• Participated in project kick-off meetings.Achievements:• Achieved a significant improvement in regional quality, elevating it from 34% (Red) to 98% (Green) within just three months.• Improved team performance and quality through effective mentoring and monitoring.• Enhanced client satisfaction by ensuring timely and accurate deliverables.

Responsibilities:• As a member of the Reference Data team, utilized tools such as OGRDS, IMDB, Ripple, and CIMDB to manage projects for Algeria, Morocco, Egypt, Tunisia, KSA, UAE, Lebanon, Bahrain, Qatar, and Kuwait.• Assisted in organizing team meetings and project-related meetings with clients and responsible departments.• Communicated with clients to gather requirements and updated the team on day-to-day changes.• Performed quality checks on team outputs before client submission.• Participated in project kick-off meetings.Achievements:• Improved the accuracy and quality of research outputs through effective quality checks.• Enhanced team performance by providing support and guidance

Responsibilities:• Participated in data collection and preliminary analysis.• Learned and applied basic research methodologies and tools.• Supported the preparation of research reports and presentations.• Attended training sessions to enhance research skills and knowledge.Achievements:• Gained foundational knowledge and skills in market research.• Successfully assisted in the completion of several research projects.• Demonstrated a strong ability to learn and apply research techniques.• Contributed to the team’s success by providing reliable support in data collection and analysis.