Hardik Maghrola Email & Phone Number

Adelaide, South Australia, Australia

I’m thrilled to share that I’ve joined H&L POS as a Level 1-2 Technical Support Specialist! 🚀

Adelaide, South Australia, Australia

• Providing technical assistance to clients via diverse channels like phone, email, on-site visits, and the Zendesk Ticketing system• Setting up computers, configuring phones and printers, updating drivers, and installing software address customer needs.• Executing fundamental administrative duties such as user setup, password resets, account management, and email account restoration• Conducting thorough troubleshooting and gathering pertinent data before escalating issues as needed.• Contributing to the Windows 10 rollout and post-imaging issue resolution.• Ensuring customer contentment through effective communication and adept call management.• Monitoring end devices, including PCs and laptop docking stations• Installing and renewing antivirus programs like Trend Micro• Supervising Windows 10 performance via Task Manager for optimal functionality• Actively contributed to the implementation and adoption of Azure-based solutions, O365 tools, SharePoint document management, and Teams communication platforms.• Rolled out software updates and applied server patches to thwart threats from penetrating networks• Installing, configuring and troubleshooting computer systems, servers and network issues• Managing users on Office 365, Active Directory, MFA and Azure AD• Testing and updating existing software and applications• Maintaining IT documentation, including networks and user details• Fixing hardware issues, including replacing equipment and peripherals such as computers, terminals and routers• Maintaining and upgrading existing systems as required

Canberra, Australian Capital Territory, Australia

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.• Resolved customer complaints while prioritizing customer satisfaction and loyalty.• Efficiently handle dissatisfied clients, disputes, and demanding scenarios.• Execute point-of-sale operations, manage cash transactions, and exhibit effective teamwork.• Serve over 30 customers per shift, consistently delivering top-notch customer service.• Achieved an average customer satisfaction rating of 80%.• Maintain composure during challenging situations, even in the face of heightened customer dissatisfaction. Direct prospective customers towards identifying their needs and subsequently.

Aws Re/Start, Aws Cloud Practioner

Activities and Societies: Cloud operation, DevOps, Cloud platforms and infrastructure Support.At AWS re/start program I have experience.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, Distriction

Aws Re/Start Bootcamo, Information Technology