Hardik Shah Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad Area, India

We provide easy, efficient, reliable, and secure applications, not limited to website, web applications and mobile applications.

New Delhi

• Managing IT operations for 4 delivery centers
• Designing transition plans for new launches
• Play decision making role in IT procurements
• Maintain high uptime of all delivery centers
• Ensure growth for dialer, software and IT support team
• Handling a team of 20 engineers, 5 dialer administrator, and 4 software developers

Ahmedabad

• Pioneer in establishing 180 seaters call center for Indian Railways (139) in Ahmedabad
• Designing Process flows for new operations and implementation of the same
• Co-ordination with HR, IT, Admin and other departments for smooth launch
• Conducting Final interviews with coordination of HR
• Handling the team of 2 AMs and 18 Team leaders
• Creating fortnightly manpower planning as per the call flow using Erlang C calculations

New Delhi

• Pioneer in establishing 400 seaters call center for ICICI Bank
• Designing Process flows for new processes and implementation of the same
• Handling team of dialer administrators. monitoring various activities like lead uploading, MIS generating and campaign creation, Designing process flows and implementation
• Coordination with Clients like ICICI Bank, Honda Siel and etc for day to day IT/operations related issues
• Looking after the IT operations as per ISO procedures

Ahmedabad

• Looking after call center activities as per ISO procedures
• Maintain discipline on the floor
• Sending MIS reports to clients and head office
• Co-coordinating with clients like Tata, Idea, Reliance, and etc.
• Maintaining and improving the quality of the calls with help of call & barge-ins and mock calls
• Identifying training requirements and arranging trainings

Ahmedabad

• Transaction procssing for the largest Transfer Agent of USA.

Ahmedabad