Hardik Patel Email & Phone Number

Ahmedabad, Gujarat, India

• Oversee the day-to-day operations of the Technical Support Team• Be the point of contact when it comes to technical escalations• Record and track team SLAs and workflows• Provide support where needed for both internal and external customers.• Manage and report on all incoming technical support queries.• Assist in the creation of the team KPIs as well as monitor and report on results• Ensure that all customer inquiries and issues are solved correctly and in a prompt and… Show more • Oversee the day-to-day operations of the Technical Support Team• Be the point of contact when it comes to technical escalations• Record and track team SLAs and workflows• Provide support where needed for both internal and external customers.• Manage and report on all incoming technical support queries.• Assist in the creation of the team KPIs as well as monitor and report on results• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner• Work to create any relevant support material for the team• Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents• Implement any necessary preventive measures to reduce customer faults and issues• Tracks the resolution of any link/connectivity problems• Manage customer expectations through the resolution of support services and requests ensuring high quality communication• Lead and manage a team in the delivery of high quality services that meet and exceed our contracted commitments Show less

Nadiad, Gujarat

FTTx• Deployment of OFC Network & Acceptance Testing.• Checking & Maintaining Quality of all civil (Trenching, Ducting, Blowing, MH installation) & Optical Network (splicing, OTDR, LSPM, End to End connectivity, FTTx) works as per company norms.• Have to make paper work related to that project even with graphical presentation in GIS & Data maintain related to geographical implementation.• All project related work from beginning to end even with billings.• Team Co-ordination… Show more FTTx• Deployment of OFC Network & Acceptance Testing.• Checking & Maintaining Quality of all civil (Trenching, Ducting, Blowing, MH installation) & Optical Network (splicing, OTDR, LSPM, End to End connectivity, FTTx) works as per company norms.• Have to make paper work related to that project even with graphical presentation in GIS & Data maintain related to geographical implementation.• All project related work from beginning to end even with billings.• Team Co-ordination & Vendor/Supplier management.• Fttx planning and construction methodology.• Customer service and operation. Show less

Vadodara Area, India

ISP SERVICES• Worked closely with NOC team to extend support on all types of connectivity and Coordination with onsite engineer, client/vendor for day to day activity to maintain network.• Provided on-call support on weekends/holidays (24/7).• Administering Internet/Intranet Network.• Analyzing & developing key components using methodology prescribed techniques.• Communicating & negotiating with users, specialists, other staff and suppliers.• Network connectivity… Show more ISP SERVICES• Worked closely with NOC team to extend support on all types of connectivity and Coordination with onsite engineer, client/vendor for day to day activity to maintain network.• Provided on-call support on weekends/holidays (24/7).• Administering Internet/Intranet Network.• Analyzing & developing key components using methodology prescribed techniques.• Communicating & negotiating with users, specialists, other staff and suppliers.• Network connectivity troubleshooting, ping, tracert, telnet.• Responsible for networking devices configuration and managing.• Investigating, diagnosing and resolve network problems.• Switches & Router configuration/troubleshooting.• Field Team Management. Show less

Bachelor'S Degree, Electronics And Communication Engineering

Diploma Engineering, Electronics And Communications Engineering