A proactive, driven and highly accomplished Sales & Service/People Manager recognised for strategic ingenuity and insight in business and leadership. I have extensive experience in leading and achieving business transformation, process optimisation, change objectives and capability development goals. Backed by 10 years of experience in sales, customer service, operations, complaints resolutions, business analysis, customer retention and experience and change management across the corporate office environment settings, I thrive in mentoring teams, driving strategic objectives in business excellence and transforming nascent ideas into productive and rewarding results.