• Leveraged SQL for data manipulation, conducting complex queries to extract and analyze telecom data, contributing to data-driven decision-making processes.• Operated Tableau for visualization, created dynamic dashboards and reports to present key insights and trends resulting in a 20% improvement in decision-making, enhancing data-driven strategies and performance evaluation.• Provided front-line support for product queries and issues, ensuring prompt resolution, and addressing… Show more • Leveraged SQL for data manipulation, conducting complex queries to extract and analyze telecom data, contributing to data-driven decision-making processes.• Operated Tableau for visualization, created dynamic dashboards and reports to present key insights and trends resulting in a 20% improvement in decision-making, enhancing data-driven strategies and performance evaluation.• Provided front-line support for product queries and issues, ensuring prompt resolution, and addressing customer concerns impactfully, contributing to high customer satisfaction rates.• Conducted comprehensive product analysis, evaluating performance metrics and trends to identify areas for improvement and optimize product offerings, enhancing overall business efficiency.• Engaged in productive communication with stakeholders and clients, fostering strong relationships and ensuring alignment of project goals and objectives with business requirements.• Managed projects and tasks efficiently using Trello, coordinating cross-functional teams and timelines to meet project deliverables and ensure successful project outcomes. Show less

• Led collaborative requirement discussions, facilitated meticulous documentation management, and ensured stakeholder alignment, showcasing proficient leadership for project success and stakeholder satisfaction.• Participated in agile scrum ceremonies, contributed to backlog refinement, and user story development, and supported cross-functional teams, ensuring synchronized efforts for project progress and alignment across departments.• Enhanced data accuracy by refining ETL processes… Show more • Led collaborative requirement discussions, facilitated meticulous documentation management, and ensured stakeholder alignment, showcasing proficient leadership for project success and stakeholder satisfaction.• Participated in agile scrum ceremonies, contributed to backlog refinement, and user story development, and supported cross-functional teams, ensuring synchronized efforts for project progress and alignment across departments.• Enhanced data accuracy by refining ETL processes, utilizing Advanced Excel and VBA macros for automation and precision, resulting in a 25% reduction in data processing time. • Developed a Python-based data scraping ETL pipeline to generate reports on best-selling products, offering customizable output based on specified search queries.• Developed Power BI dashboards, achieving 30% faster data processing and enhancing visualization clarity by 25%.• Collaborated with cross-functional teams in Agile Scrum environments, synchronizing efforts to drive project success, and demonstrating strong interactions and problem-solving skills to address stakeholder needs for Telecom Operations. Show less