Experienced Program Manager | ERP Implementation | Digital Transformation | Finance ExpertiseDedicated Program Manager with a robust track record of executing transformative initiatives that empower organizations and drive growth. My expertise lies in leading complex projects and digital transformations, with a keen focus on delivering excellence in ERP implementation and fostering digital innovation.Key Highlights:ERP Implementation Excellence: Orchestrated the successful implementation of MS-Dynamics 365 ERP modules, encompassing Sales, Marketing, Project Operations, and Finance & Operations, positively impacting 5000+ users at BDO India. Led cross-functional teams and engaged stakeholders to ensure project success.Digital Innovation: Spearheaded the Digital Office initiative, catalyzing operational excellence, collaboration, and business growth. Designed and deployed digital solutions to elevate client experiences, enhance service delivery, and boost operational efficiency.Tax Technology Leadership: Played a pivotal role in implementing and supporting BDO India's Tax Technology Applications. Dazzled prospects with persuasive product demos and drove process re-engineering for optimized outcomes. Proactively navigated intricate tax landscapes, aligning processes and technology with evolving regulations.Client-Centric Solutions: Proficient in crafting dynamic presentations and engaging client engagement letters, showcasing cutting-edge technology processes. Meticulous time management ensures exceptional client service. Constantly seek client feedback and regulatory insights to prioritize requirements, fostering a culture of continuous improvement and innovation.User-Centric Innovation: Pioneered user-centric interfaces for groundbreaking tools, gaining widespread support and engagement from stakeholders, facilitating seamless adoption and streamlined operations.Knowledge Transfer and Skill Enhancement: Championed knowledge transfer and skill enhancement through comprehensive training for internal and client teams. Empowered product champions to drive impactful solutions.Effective Support Management: Expertly managed L3/L4 support and change requests, bridging the gap between vendors and the organization for internal ERP applications. Unleashed operational excellence through seamless collaboration.
Listed skills include Account Reconciliation, Finance, Accounting, Business Planning, and 22 others.