Hardikkumar Patel Email & Phone Number

Vadodara, Gujarat, India

Vadodara Area, India

• Managing and supporting continuously growing IT Infrastructure of IDEX India, MiddleEast, Singapore & Australia.
• Preparing IT Annual Operating plan for all offices & factories.
• Manage team and responsible for over all IT Infrastructure.
• Providing on time support to internal customer.
• Execute projects to improve employee productivity.
• Installation, configuration and maintenance of Servers, Virtual Servers, Desktops, Laptops, switches, APs and Printers.

Savli, Vadodara

• Support the development of end user training documentation.
• Support a growing IT infrastructure of 250 +PC's, laptops and mobile devices
• install, upgrade, troubleshoot and maintain Windows workstations.
• Perform tasks including monitoring, storage and backup, server performance tuning and upgrades.
• Server Administrator for Business Unit servers. Configure and maintain Blackberries and other smart mobile devices.
• Provide desktop/telephone support, software training and troubleshooting to end users locally and for remote sites.

Vadodara Area, India

• Managing SLA as per client requirements.
• Handling day to day incidents and service request.
• SPOC of different activities performed at globally and locally.
• Working on ITIL framework.
• Incident management, Asset management, Vendor management, Configuration Management.
• Follow various checklists for every activity.

Vadodara Area, India

• Troubleshooting of Windows OS (windows XP, Windows 7) and machine’s Hardware problem for the site.
• Responsible for mailing configuration and troubleshoot Of Lotus Note (Ver.8.5.3) and Sametime(8.02).
• Look after server as well as key users activity, Moving or Deleting assets with IMAC process management and working on various projects of Asset Management, TPMX Agent, Lotus Notes Upgrade, etc.
• Key User backup and Key User System Health Check.
• Leading all incoming activities of Lotus Notes, AutoCAD, McAfee and MS Office 2010 upgradation, EPO, SCCM.
• Troubleshooting of various kinds of designing and other software like AutoCAD 2013, Neplan, PSCAD, Autogrid Pro., SAP Front End 720.

Vadodara Area, India

• As a single point of view i am responsible for branch rollout and maintaining IT asset
• Configuration and troubleshoot systems/applications on windows environment.
• Configuration and troubleshooting of LINUX accounts on MS outlook 2003 & Mozilla Thunderbird E-mail client
• Knowledge of installation and troubleshoot windows XP and Vista & Windows 7.
• Install and configure wireless access on client’s laptops.
• Using GIMS (Global Incident management Service) for IT related complaint and Call Management.

Bachelor Of Technology (B.Tech.), Computer Engineering

Diploma In Computer Science & Engineering

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