● Managing and supporting continuously growing IT Infrastructure of IDEX India, MiddleEast, Singapore & Australia.● Preparing IT Annual Operating plan for all offices & factories.● Manage team and responsible for over all IT Infrastructure.● Providing on time support to internal customer.● Execute projects to improve employee productivity. ● Installation, configuration and maintenance of Servers, Virtual Servers, Desktops, Laptops, switches, APs and Printers.● Managing of Domain user accounts in Active Directory i.e. Creation, Deletion, Email de-provision etc).● Installation of Symantec Endpoint Protection and responsible for Risk events.● Vendor co-ordination for Purchase Server, Laptop, Desktop, other IT Devices.● Support a growing IT infrastructure of 400+systems and mobile devices.● Perform tasks including monitoring, storage and backup, server performance tuning and upgrades.● Server Administrator for Business Unit servers. Configure andmaintain smart mobile devices.● Manage licensing compliance activities; assist in discovery anddocumentation of all devices and applications installed on companydesktops and servers.● Audit and enforce network security policies and Sarbanes-Oxley (SOX)compliance.● Identify and recommend system improvements, upgrades andreplacements to keep all servers and workstations operating at peakefficiency.● Maintaining Daily, Weekly & Monthly

• Support the development of end user training documentation.• Support a growing IT infrastructure of 250 +PC's, laptops and mobile devices• install, upgrade, troubleshoot and maintain Windows workstations.• Perform tasks including monitoring, storage and backup, server performance tuning and upgrades.• Server Administrator for Business Unit servers. Configure and maintain Blackberries and other smart mobile devices.• Provide desktop/telephone support, software training and troubleshooting to end users locally and for remote sites.• Manage licensing compliance activities; assist in discovery and documentation of all devices and applications installed on company desktops and servers. • Audit and enforce network security policies and Sarbanes-Oxley (SOX) compliance.• Support overall functions and responsibilities of the IT infrastructure and IT team.• Occasional Travel to other sites and remote office locations if needed.• Identify and recommend system improvements, upgrades and replacements to keep all servers and workstations operating at peak efficiency.

• Managing SLA as per client requirements.• Handling day to day incidents and service request.• SPOC of different activities performed at globally and locally.• Working on ITIL framework.• Incident management, Asset management, Vendor management, Configuration Management.• Follow various checklists for every activity.• Check customer satisfaction level on daily basis• Leading Team of 14 Engineers as a Backup Team Leader.• Troubleshooting of Windows OS (windows XP, Windows 7) and machine’s Hardware problem of the site.• Responsible for mailing configuration and troubleshooting of Lotus Notes (Ver.8.5.3) and Sametime(8.02). • Look after server as well as key users activity, Moving or Deleting assets with IMAC process management and working on various projects of Asset Management, TPMX Agent, Lotus Notes Upgrade, etc. • Key User backup and Key User System Health Check. • Leading all incoming activities of Lotus Notes, AutoCAD, McAfee and MS Office 2010 upgradation, EPO, SCCM Client Implementation.• Troubleshooting of various kinds of designing and other software like AutoCAD 2013, Neplan, PSCAD, Autogrid Pro., SAP Front End 720.• Installing and maintaining various standard software as per user requirements• Hardware-Network Troubleshooting & Daily Reporting.

• Troubleshooting of Windows OS (windows XP, Windows 7) and machine’s Hardware problem for the site.• Responsible for mailing configuration and troubleshoot Of Lotus Note (Ver.8.5.3) and Sametime(8.02). • Look after server as well as key users activity, Moving or Deleting assets with IMAC process management and working on various projects of Asset Management, TPMX Agent, Lotus Notes Upgrade, etc. • Key User backup and Key User System Health Check. • Leading all incoming activities of Lotus Notes, AutoCAD, McAfee and MS Office 2010 upgradation, EPO, SCCM.• Troubleshooting of various kinds of designing and other software like AutoCAD 2013, Neplan, PSCAD, Autogrid Pro., SAP Front End 720.• Installing and maintaining various standard software as per user requirements• Maintaining SLA and call Completion.• Hardware-Network Troubleshooting & Daily Reporting.

• As a single point of view i am responsible for branch rollout and maintaining IT asset• Configuration and troubleshoot systems/applications on windows environment.• Configuration and troubleshooting of LINUX accounts on MS outlook 2003 & Mozilla Thunderbird E-mail client• Knowledge of installation and troubleshoot windows XP and Vista & Windows 7.• Install and configure wireless access on client’s laptops.• Using GIMS (Global Incident management Service) for IT related complaint and Call Management.• Troubleshoot and solve problem in Web base application, Open Office 3.0, Mozilla Thunderbird etc.• Synchronize with HO team for daily updates and solve application related problem with concern person.• Configuration of Desktop, Laptop & printer with standard IT Checklist and Maintaining Asset Inventory.