Hardik Parekh Email and Phone Number

 Active member of the Center of Excellence (COE) contributing to the development and implementation of best practices, and driving innovation across the organization. Leading the organization's Atlassian Delivery team, overseeing successful project execution. Supporting the pre-sales team by creating proposals, providing technical solutions, and delivering customer demos. Managing and maintaining internal Atlassian instances. Serving as a Subject Matter Expert (SME) for Atlassian Data Center/Cloud implementation and migration. Acting as an SME for JIRA Service Management (JSM)/ITSM solution design and implementation. Delivered migration and implementation projects for various customers

 Managing all JIRA, Confluence, and Bitbucket Server & Data Center environments as part of the global Atlassian administrator team. Conducting periodic upgrades of JIRA and Confluence instances across development, staging, and production environments. Troubleshooting and providing backend support for JIRA and Confluence Data Center instances in a Linux environment. Leading the migration of server instances to Data Center (DC) environments. Configuring customized projects and solutions tailored to team-specific requirements. Overseeing the management of 40+ JIRA add-ons and 25+ Confluence add-ons. Rolled out JIRA Advanced Roadmap (formerly JIRA Portfolio) with customized projects and solutions across regions. Integrating external tools such as Salesforce and JIRA Align with JIRA and Confluence. Managing the company's Quickbase, Figma, and JIRA Align instances. Rolled out HR, Facility, Communication, IT, and Technology Operations Service Desks across regions (US, India, China). Successfully migrated legacy QuickBase applications to JIRA Software

- Designed and Implemented migration solutions for IBM Rational tools (ClearQuest, ClearCase, RequisitePro, and Software Architect) to Atlassian tools (JIRA, Confluence, and Bitbucket).- Successfully completed the full migration of IBM Rational tools to JIRA, Confluence, and Bitbucket (formerly Stash).Handled the installation, setup, configuration, and administration of JIRA Software, JIRA Service Desk, Confluence, and Bitbucket.- Provided ongoing support for IBM Rational tools (ClearQuest, ClearCase, and RequisitePro).- Onboarded various teams, including Development, Configuration Management, DBA, PMO, and Server Admin, to Atlassian JIRA, Confluence and Bitbucket.- Led the global migration of legacy Wikipedia content to Confluence.

-Experience in installation, Configuration, Upgrade, Migration, integration of Atlassian Tols (JIRA, Confluence, Stash, Bamboo, Git, Agile, JIRA Service Desk)-Linux Administration-Network Administration-Nagios Monitoring & Setup