Hardik Ranpara Email & Phone Number

India

• Monitor and facilitate prompt actions on new Sales Escalations
• Oversee and progress existing Sales Escalations towards resolution
• Collaborate with different departments within Organization to bring Sales/Partner Escalated situations to a favorable conclusion
• Manage hand-offs of escalations to follow-the-sun (FTS) teams when warranted. Create online help content to document helpful solutions for our customers & colleagues.
• Provide Constructive feedback to support operation process
• Prepare daily/weekly/monthly Escalation report and alalyze escalation trend

Ahmadabad, Gujarat, India

• Work closely and Provide direct email, phone and remote session support to customersworldwide
• Handling Level 1 escalated cases
• Mentoring Level 1 engineer
• Educating customer. supporting, debugging, administering and troubleshooting SOPHOS UTM, Sophos XG firewall,Sophos cloud gateway, Sophos Web and Email appliance, router/switch/firewall, adding additionalAD server and.
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce and report bugs, or provide input to existing ones. Research and lab testing for theissue reproduction

Ahmedabad, Gujarat, India

• Providing technical support to customers across the globe for Sophos Network security products such as Sophos UTM, XG firewall, Sophos central(cloud),Sophos Email Appliance, Sophos Web Appliance.
• Creating best practice knowledge base articles and video tutorial for customer and as well as internal users.
• Troubleshooting of Sophos UTMs, Email security products and network security products.
• WAF troubleshooting: static URL hardening, form hardening, cookie signing & threat filter.
• Basic Linux command line interface BASH scripting.
• Troubleshooting and in-depth knowledge of SMTP, DHCP, DNS request routing.

Rajkot Area, India

Rajkot, Gujarat, India

Internship at Marwadi Shares and Finance LimitedDerivatives (Equity, Commodity, Currency), Basic knowledge about F & O Currency Derivative Hedging using future and options, Option strategies Currency pairs (USD,EUR,GBP,JPY ) Commodities (types, delivery process, brokerage (intraday, delivery), lot size, quotation size, per 1₹ G/L), Settlement.

Ahmedabad, Gujarat

• Providing support to the End Customers and Partners of the SSL VPNs, SOPHOS, Cyberoam UTM, i-View and CCC to Deploy
• Provide support for configuring or to do a troubleshooting on below mentioned technologies of Cyberoam UTM: VPN (IPsec, L2TP, PPTP and SSL VPN), Layer 8 User based policies and firewall rules. Logs and Reporting..
• Understood customer requirements, Network Infrastructure & Prepare Network Diagrams. Troubleshoot & Manage Firewalls, UTMs WAN across the globe clients.
• Troubleshooting between security & network devices, like URL filtering, Application access/filtering, unable to access proper service, network disturbances, unable to access network or bandwidth related issues.
• Maintaining FDR, SLA and KRA.

Master Of Business Administration (Mba), International Finance

Bachelor Of Engineering (B.E.), Computer Engineering

B.E Computer Engineering

Ethical Hacking, System, Networking, And Lan/Wan Management/Manager

Networking,Ethical hacking

10Th

Ccna,Ccnp, Networking