Hardik Ranpara Email & Phone Number

India

• Monitor and facilitate prompt actions on new Sales Escalations• Oversee and progress existing Sales Escalations towards resolution• Collaborate with different departments within Organization to bring Sales/Partner Escalated situations to a favorable conclusion• Manage hand-offs of escalations to follow-the-sun (FTS) teams when warranted. Create online help content to document helpful solutions for our customers & colleagues.• Provide Constructive feedback to support operation process• Prepare daily/weekly/monthly Escalation report and alalyze escalation trend• Actively contribute to the development of new or changed processes and procedures• Provide an open channel of communication across all parties involved to ensure that a coordinated effort is achieved

Ahmadabad, Gujarat, India

• Work closely and Provide direct email, phone and remote session support to customersworldwide•Handling Level 1 escalated cases•Mentoring Level 1 engineer• Educating customer. supporting, debugging, administering and troubleshooting SOPHOS UTM, Sophos XG firewall,Sophos cloud gateway, Sophos Web and Email appliance, router/switch/firewall, adding additionalAD server and core networking issues• Consult user guides, technical manuals and other documents to research and implement solutions• Reproduce and report bugs, or provide input to existing ones. Research and lab testing for theissue reproduction• Working knowledge of networking industry, products, and protocols• Prioritize tickets to meet deadlines and SLAs

Ahmedabad, Gujarat, India

• Providing technical support to customers across the globe for Sophos Network security products such as Sophos UTM, XG firewall, Sophos central(cloud),Sophos Email Appliance, Sophos Web Appliance.• Creating best practice knowledge base articles and video tutorial for customer and as well as internal users.• Troubleshooting of Sophos UTMs, Email security products and network security products.• WAF troubleshooting: static URL hardening, form hardening, cookie signing & threat filter.• Basic Linux command line interface BASH scripting.• Troubleshooting and in-depth knowledge of SMTP, DHCP, DNS request routing. • Troubleshooting of L2TP, PPTP & PPPOE,P2P link connectivity issues.• Managing authentication services involving SSO, OTP, Active Directory and LDAP.• Advanced knowledge of Intrusion detection in the next gen firewalls. Create custom IPS policy rules based on attack patterns like OS specific attacks, attacks against servers, attacks against client software, protocol anomalies, Anti-port scan & anti-DoS/flood.• In depth knowledge of Security features like synchronized security, malware scanning, Advanced threat protection and sandstorm.• Managing synchronized security features, Isolate infected endpoints, blocking lateral movement.• Managing email security issues, setting up MTA, SMTP, SPF, BATV, Spam protection & analyzing email headers.• Advanced knowledge of IPSEC VPN, digital certificate management, Encryption standards, Email architecture & transport layer security.• Mentoring peers and team members for best practices and troubleshooting.

Rajkot Area, India

Rajkot, Gujarat, India

Internship at Marwadi Shares and Finance LimitedDerivatives (Equity, Commodity, Currency), Basic knowledge about F & O Currency Derivative Hedging using future and options, Option strategies Currency pairs (USD,EUR,GBP,JPY ) Commodities (types, delivery process, brokerage (intraday, delivery), lot size, quotation size, per 1₹ G/L), Settlement process, cost of carry Various exchanges(Ncdex, mcx), Various index (nifty50, Sensex etc.), Trading process (Using ODIN software), IPO listing, IPO process.

Ahmedabad, Gujarat

• Providing support to the End Customers and Partners of the SSL VPNs, SOPHOS, Cyberoam UTM, i-View and CCC to Deploy• Provide support for configuring or to do a troubleshooting on below mentioned technologies of Cyberoam UTM: VPN (IPsec, L2TP, PPTP and SSL VPN), Layer 8 User based policies and firewall rules. Logs and Reporting. Authentication related issues including AD integration (AD, RADIUS, and LDAP). DNS, DHCP, and Mail servers. Content filtering and Application filtering. IPS, Anti-Virus, Anti-Spam and WAF modules. Routing Protocols (RIP, OSPF, and BGP).• Understood customer requirements, Network Infrastructure & Prepare Network Diagrams. Troubleshoot & Manage Firewalls, UTMs WAN across the globe clients.• Troubleshooting between security & network devices, like URL filtering, Application access/filtering, unable to access proper service, network disturbances, unable to access network or bandwidth related issues. • Maintaining FDR, SLA and KRA.

Master Of Business Administration (Mba), International Finance

Bachelor Of Engineering (B.E.), Computer Engineering

B.E Computer Engineering

Ethical Hacking, System, Networking, And Lan/Wan Management/Manager

Networking,Ethical hacking

10Th

Ccna,Ccnp, Networking