Overseeing the planning, execution, and delivery of Microsoft Dynamics 365 projects. Ensuring that projects are completed on time - budget, and meet the client's requirements. Providing pre-sales support and expertise for Dynamics products. working closely with the sales team to understand customer requirements and demonstrate Microsoft Dynamics solutions can address those needs.• In-depth knowledge of Microsoft Dynamics products, including their features, functionalities, and capabilities. • Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements.• Define project milestones and success criteria.• Product demonstrations and presentations for potential customers, showcasing key features and functionalities of Dynamics products.• Vast experience of collaborating with sales teams and engage with prospective clients to understand their business challenges, objectives, and requirements. • maintain relationships with potential customers, addressing their concerns, providing ongoing support, and nurturing leads throughout the pre-sales process.• serving as trusted advisor helping customers navigate the complexities of implementing Dynamics solutions and ensuring a smooth transition to the sales and implementation phases.• Monitor industry trends, competitor offerings, and customer feedback to stay informed about market.• Serving as the main point of contact for stakeholders and clients and giving regular updates on the risks, difficulties, and status of the project.• Build and maintain strong relationships with clients, understanding their business needs, priorities, and expectations. • Maintain accurate project documentation, including project plans, schedules, status reports, meeting minutes, and other relevant artifacts. Prepare regular progress reports and presentations for stakeholders.• Provide leadership and guidance to project team members, fostering a collaborative and supportive work environment.

Responsible for leading the functional team, interacting with the clients for collating and evaluating requirements and rendering customized solutions. I also coordinate with the consultants in planning and implementing project delivery plans to align with the project SLA and contractual parameters. I have contributed to recruiting team of consultants, identifying growth opportunities based on the evaluated trends in the consulting industry.

During my long tenure with the organization, I managed functional testing of business central, completed Australia and USA based upgrade projects in Business Central. I also upgraded San Francisco based E-commerce company in Business Central, implemented NAV 2016 with Ahmedabad based Engineering Company. I have contributed to setting up USA Based Company promotional marketing company. implementation with paper board manufacturer with NAV 2013 R2. Electronics retail chain based in Ahmedabad, India having more than 25 branches across Gujarat. Experienced working on NAV upgrade from version 4.0 to NAV 2013 with International Duty Free Retail chain across the Globe.Major Accomplishments:• Implemented NAV 2013 R2 with Automation Industries based in Surat, Gujarat, India• Led a team of functional and technical consultant on NAV up gradation from 5.0 to 2013 R2 with domestic client (Multinational Chemical Dyes Manufacturing Company)• Functioned as a Project Manager for implementation, Client business study, user training and project documentation• Catered to clients like Promotional marketing industry, USA. Lock manufacturer based at Ahmedabad, India, Paper manufacturing industry, Nasik, India, Retail chain of home appliances and electronics, Automation industry, Surat, India, Mineral water packaging, Lusaka, Zambia.• Assist overseas clients on a regular basis• Support technical teams to implementation of new addons - • Ensure that projects are completed on schedule and on budget. • Recommend solutions to problems that have been identified. • Customer-focused and excellent at building customer relationships.  • Able to work in various shifts. Experienced working in multiple time zones is a plus.

• Prepared functional design documents and provided functional support to the technical teams.• End to End Testing including Functional Testing, UAT, Creation of Test Document and User Manual• Project management with proper documentation and effort estimates.• Lead Planning design sessions and owned the architecture and design of aggregate solutions.• Worked closely with client representatives to make sure that ERP systems will works as like after upgrade.

• Managing the day-to-day operations of the customer support department.• Collaborate with the ERP team to prioritise ticket requests and complete them on schedule.• Handling escalating customer service concerns.• Improving client satisfaction by implementing customer support processes.• Recruiting and interviewing new employees.• Billing for customers, new functionality demos, product training, and estimation.

• Interacts with clients to determine solution specifications • Works with customers on functional aspects of project delivery and support• Project Delivery – Contributes to conceptual and logical designs • Delivery Support Dynamics Operational Support for level 2 & 3 production issues• Demonstrated in depth knowledge of enterprise applications or Microsoft Dynamics functional domains and related solutions

Project implementation, client business studies, user training, project documentation, and project deliverables with a healthy profit margin were all part of my one-year employment with the company. I was also in charge of the EBT's MS Dynamics NAV implementation. Contributed to the Siyarams Group of Companies' consolidation of group companies in MS Dynamics NAV 2009 with the required dimensions.

I worked as an Operating Executive for the organization, where I was involved in strategic planning for project delivery. I was leding a team of functional and technical consultants who were responsible for handling several projects initiated by the company. Managed MS Dynamics NAV implementations at Achmechem Ltd. in Ankleshwar and Vidya Wires Pvt. Ltd. Anand, NAV4.0 for Himachal Futuristic Communications Limited, Goa, and the Luthra Group's Surat-based FA module

Functioned as the Executive Member from client side on implementation of NAV 5.0 involved in generating awareness on the importance of IT infrastructure to the management. I also set up IT infrastructure and established connectivity between various manufacturing plant across Gujarat through WAN; managed wireless network with 5 remote branches and interacted with the vendor (Tulip IT Services). was appointed as the Assistant Project Coordinator of MS Dynamics NAV 4.0 ERP implementation