Hardik Shah Email & Phone Number

Ahmedabad

• Overseeing the planning, execution, and delivery of Microsoft Dynamics 365 projects. Ensuring that projects are completed on time - budget, and meet the client's requirements. Providing pre-sales support and expertise.
• In-depth knowledge of Microsoft Dynamics products, including their features, functionalities, and capabilities.
• Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements.
• Define project milestones and success criteria.
• Product demonstrations and presentations for potential customers, showcasing key features and functionalities of Dynamics products.
• Vast experience of collaborating with sales teams and engage with prospective clients to understand their business challenges, objectives, and requirements.

Ahmedabad, Gujarat, India

Responsible for leading the functional team, interacting with the clients for collating and evaluating requirements and rendering customized solutions. I also coordinate with the consultants in planning and implementing project delivery plans to align with the project SLA and contractual parameters. I have contributed to recruiting team of consultants.

Ahmedabad

• During my long tenure with the organization, I managed functional testing of business central, completed Australia and USA based upgrade projects in Business Central. I also upgraded San Francisco based E-commerce.
• Implemented NAV 2013 R2 with Automation Industries based in Surat, Gujarat, India
• Led a team of functional and technical consultant on NAV up gradation from 5.0 to 2013 R2 with domestic client (Multinational Chemical Dyes Manufacturing Company)
• Functioned as a Project Manager for implementation, Client business study, user training and project documentation
• Catered to clients like Promotional marketing industry, USA. Lock manufacturer based at Ahmedabad, India, Paper manufacturing industry, Nasik, India, Retail chain of home appliances and electronics, Automation.
• Assist overseas clients on a regular basis

• Prepared functional design documents and provided functional support to the technical teams.
• End to End Testing including Functional Testing, UAT, Creation of Test Document and User Manual
• Project management with proper documentation and effort estimates.
• Lead Planning design sessions and owned the architecture and design of aggregate solutions.
• Worked closely with client representatives to make sure that ERP systems will works as like after upgrade.

• Managing the day-to-day operations of the customer support department.
• Collaborate with the ERP team to prioritise ticket requests and complete them on schedule.
• Handling escalating customer service concerns.
• Improving client satisfaction by implementing customer support processes.
• Recruiting and interviewing new employees.
• Billing for customers, new functionality demos, product training, and estimation.

• Interacts with clients to determine solution specifications
• Works with customers on functional aspects of project delivery and support
• Project Delivery – Contributes to conceptual and logical designs
• Delivery Support Dynamics Operational Support for level 2 & 3 production issues
• Demonstrated in depth knowledge of enterprise applications or Microsoft Dynamics functional domains and related solutions

Mumbai

Project implementation, client business studies, user training, project documentation, and project deliverables with a healthy profit margin were all part of my one-year employment with the company. I was also in charge of the EBT's MS Dynamics NAV implementation. Contributed to the Siyarams Group of Companies' consolidation of group companies in MS.

Vadodara Area, India

I worked as an Operating Executive for the organization, where I was involved in strategic planning for project delivery. I was leding a team of functional and technical consultants who were responsible for handling several projects initiated by the company. Managed MS Dynamics NAV implementations at Achmechem Ltd. in Ankleshwar and Vidya Wires Pvt. Ltd..

Ahmedabad Area, India

Functioned as the Executive Member from client side on implementation of NAV 5.0 involved in generating awareness on the importance of IT infrastructure to the management. I also set up IT infrastructure and established connectivity between various manufacturing plant across Gujarat through WAN; managed wireless network with 5 remote branches and.