Hardik Valand Email & Phone Number

Canada

Ontario, Canada

• Oversee the unloading of incoming merchandise, ensuring timely and accurate processing to maintain optimal stock levels and minimize delays. Utilize SAP for tracking and managing inventory flow.
• Monitor and manage inventory levels using advanced inventory management strategies and tools. Conduct regular audits to ensure accuracy and prevent stock discrepancies, thereby supporting seamless store operations.
• Lead and mentor a team of associates, fostering a collaborative and productive work environment. Provide training and support to enhance team performance and professional growth, incorporating the use of CRM tools for.
• Identify and implement process improvements to enhance unloading efficiency, reduce operational costs, and streamline workflows. Leverage data analytics to optimize operational performance and contribute to overall.
• Ensure adherence to all safety protocols and compliance regulations during unloading operations, promoting a safe working environment and minimizing risk. Implement and monitor safety measures using industry-standard.

Ontario, Canada

• Achieved a 35% increase in overall sales through strategic leadership and team management.
• Implemented inventory management strategies, reducing stock-holding costs by 75%.
• Recruited and retained a motivated workforce, enhancing operational efficiency by 30%.
• Actively participated in executing store routines and tasks, including delivery, garment processing, and price changes.
• Collaborated with the store management team to maximize conversion and enable commercial activities.

Toronto, Ontario, Canada

Gandhinagar, Gujarat, India

• Delivered detailed technical support to over 150 clients weekly, resolving inquiries about the use of over 200 chemical products, adherence to safety protocols, and resolving account billing issues.
• Managed over 300 inbound and outbound calls per week, achieving a 95% customer satisfaction rate by resolving complex chemical-related inquiries with a 24-hour average resolution time.
• Utilized 5+ specialized software platforms to accurately document interactions with 1,000+ clients, maintain comprehensive service records for over 500 accounts, and enhance customer support efficiency by 30%.

Vadodara, Gujarat, India

• Delivered expert technical support for elevator control systems, mechanical components, and digital interfaces, successfully resolving over 95% of issues on first contact and catering to a customer base that spans more.
• Adhered to structured escalation protocols to address intricate elevator malfunctions, ensuring consistent updates to clients at each step, and reducing issue resolution time by 30%.
• Proactively monitored elevator system diagnostics across 150+ units to preempt potential issues, resulting in a 25% reduction in downtime and enhancing overall customer service experience.

Ahmedabad, Gujarat, India

• Maintained high accuracy and efficiency in data entry tasks, consistently achieving a 99% accuracy rate and processing over 3,000 records daily.
• Developed and implemented data quality control procedures, resulting in a 70% reduction in errors and a 50% improvement in data reliability, contributing to more informed decision-making within the organization.
• Proficiently operated data management software and systems, ensuring seamless data migration, retrieval, and reporting, leading to a 35% reduction in data processing time and increased departmental efficiency.