Laura Harding Email & Phone Number

• Ensure over 1 billion in sales commissions and SPIF payments are accurate and paid on time in accordance with the Sales Compensation Policies• Support 48 SCP Analysts globally• Provide audit and accounting with payout reconciliation documents• Reporting and Data Analysis• Training Development and Presentation• Communication in all forms and levels, globally

Round Rock, Texas

• Handle Sales Compensation Trouble Tickets through to resolution• Assist in determining root causes and drive for resolution• Work with global team to ensure successful resolutions and meeting volume goals

Round Rock, Texas

• Lead Internal Order Processing Team (WCA).• Detailed knowledge of internal systems (DOMS, DPS, Premier Pages). • Familiar with ITIL, Agile, Scrum.• Trained team members and led transition of responsibilities to another team within Dell.• Worked with teams inside and outside of Dell to meet hardware and software needs of customers.• Created and managed internal processes and improvements.• Maintained (including programming and form creation) internal billing system (Lotus Notes).• Managed all extended team projects, adhering to project management guidelines.• Change Management.

Round Rock, Texas

• Processed WCA & DPS orders for the Global Desktop Operations Group.• Communicated with users when needed to expedite their orders.• Researched entries to locate correct components required.