Network Engineer– 3rd line support (Jan 2010 – Jan 2015)I worked on various projects and this included creating Low Level Designs, Build of Material, building and implementing network configurations and full testing plan on Cisco, Force10 and Juniper equipment. I also trained and handed over support documentation to 1st/2nd line support once the project was completed.• OOH On-Call Support of customer and network on Rota basis.• Was involved in subnet migrations and separations (2014) due to ICE takeover of NYSE Euronext.• Used management tools Voyence and Infoblox.• 3rd line escalation point to support NYSE Global Network Operations.

Worked in a Cisco/Juniper environment and was responsible for:• Global 2nd/3rd Line Network Support of LIFFE connect, CBOT, NQLX electronic trading platforms.• Network performance benchmark testing.• Network Optimization.• External customer Network Support.• Hardware/software life cycles.• Pro active network management of global multicast Network.• Network configuration/implementation and support.• Installation and configuration of new network systems and upgrades• External carrier & vendor relationships• Making configuration changes on Juniper switches using Juniper Dorado Redcell• Scheduling and performing production impacting work within time frames outside of business hours.• Administrator of QIP management system, Cisco Secure ACS v4.2c and Cisco works• Maintaining Security rules on Juniper NSM (Express).• Shift work which included Early, Day and Late shift.• OOH On-Call Support of customer and network on Rota basis.• Working with Ticket system ‘Service Now’ to deal with internal enquiries, faults and change requests

• Global LAN/WAN configuration/implementation.• Used Management tools such as QIP, HP Open View, EMC SMARTS, Cisco works, MRTG• Troubleshooting internal routing issues, customer connectivity issues, packet capturing, circuit faults, cable faults, firewall access issues and hardware Faults.• Regular customer site visits to troubleshoot circuit issues and replacing faulty sun Solaris servers for Derivatives or Equities market.• Liaising with problem management team to put new processes and procedures in place.• Representing my team and colleagues on conference calls with different departments to resolve issues including change control• Shift work which included Early, Day, Late and night.• Working with Ticket system ‘Remedy’ to deal with internal enquiries, faults and change requests.