* Maintaining infrastructure for 100+ clients involving Windows desktop computers, virtual machines, VOIP devices, Windows servers, and peripherals, including configuring, inventory management, patching, and monitoring.* Configuring Windows Server 2012, 2016, 2019 & 2022 in vSphere.* Improving overall network capabilities by implementing new network configurations while coordinating with vendors such as TELUS and Shaw.* Configuring, monitoring, and deploying network hardware such as switches, firewalls, and access points (equipment by Cisco, WatchGuard, Ubiquiti, HP, etc.) following industry standards and procedures.* Planning and migrating data to Microsoft 365 applications, Active Directory, Microsoft Azure, Microsoft Teams Voice, and Microsoft Intune (MDM), utilizing hybrid cloud technologies.* Preparing PowerShell scripts for administrative tasks in Microsoft Exchange, Azure, Windows Server, and Windows workstations.* Configuring Branch Office VPN tunnels and SSL VPN Setup between data centers and client sites.* Implementing FSLogix as the user logon method and utilizing OneDrive for data and profile roaming.* Implementing Multi-Factor Authentication using WatchGuard Authpoint, Microsoft Authenticator, and Google Authenticator on Remote Desktop Servers and Office 365.* Performing SSL certificate renewals and automating the process using Certify the Web with Let's Encrypt.* Preparing documentation for IT projects including user guides, project timelines, operational documents, and compliance policies.

• Processed over an average of 100 printers and laptops on a weekly basis for clients onwide range of configurations related to hardware and software.• Participated in the installation and the upgrades of various computer hardware andsoftware related to PC’s, notebooks, printers, etc.• Ensure the accuracy for inventory management, including opening and repackagingcomputers and their related peripherals.• Collaborate between the project management team and the configuration group todevelop and support best practices to ensure that internal and external customer needsare being meet and exceeded• Prepared a variety of different written communications, reports and documents to ensuresmooth operations.

• Directed sales floor activities, ensuring excellence in customer service and resolving storelevel problems.• Established sales goals, manage budgets, devise sales forecasts, and consistentlymaximize sales and profits.• Communicated regularly with management team concerning all aspects of sales,customer feedback, and associate performance.• Supervised hourly and temporary personnel, providing work direction and reviewing workprocesses.• Maintained robust inventory of available products, avoiding delivery delays andmaximizing profits.• Helped supervise staff, including preparing schedules, assessing performance, andconducting training.• Managed store merchandise, including preparing for new product lines and optimizingmerchandising for maximum sales.