Hardy Faison Email & Phone Number

West Palm Beach, Florida Area

I was recruited to this industry leader in healthcare information technology (open source solutions that combine business and clinical IT functions into a fully integrated and accessible platform) to provide account management expertise for the Veterans Administration (VA). Manage a complex, multi-year sales cycle to sell into individual VA facilities throughout a 15-state region and their up to 20 independent business and healthcare units at each location.Because of the complex and long-term nature of the sales process, building strong customer relationships is vital to the success of DSS. Much of the reason I was selected for this position was my successful track record of performance in managing key account relationships in other unique and challenging sales organizations. In this position, I hold dual responsibilities as both Senior Sales Manager and Top Sales Producer, and am currently leading my region through a period of accelerated growth, expansion, and profitability: • Negotiated and closed $8.4M in new business revenue in 2016, the highest regional revenue in the history of the company. • Closed an additional $4M+ in contract renewals in 2016 to close the year with $12M+ in record-breaking sales.• Delivered 234% of business plan with revenue results totaling 77% of total sales.• Built top-level relationships and secured 3 new sales contracts, including the company’s largest-ever deal.• Personally closed 11 of the 12 PeriOp (#1 product line) sales contracts in the region, increased market share 100%, and delivered 60% of PeriOp product sales nationwide.• In years past, negotiated the first-ever sale of the PeriOp solution and the first-ever multi-site sale in the state of Texas.• Won sales incentive for entire team in 2016 and multiple other sales honors and distinctions.• Introduced new technology products and solutions – clinical decision support tools, perioperative solutions, logistics and inventory management systems – to drive revenue.

Conroe, Tx

I’m an active leader and business advisor to this non-profit, community-based religious and service organization. I’ve been a Board Member since 2002 and served as Chief Financial Officer (CFO) for a 2-year tenure. The Board and I work collaboratively on long-term planning, operating budgets, capital expenditures, capital giving, legal affairs, business administration, personnel affairs, and facilities management. Most notably:• Honored as “Person for the Year” for outstanding leadership achievement (2005).• Led successful negotiations for acquisition of $1.3M campus.

Appointed as a Senior Sales Executive on an integrated account team managing Coca-Cola’s business relationship for 2000 Kroger locations throughout Texas and Louisiana. Selling within a well-established product sector, worked to identify strategies and implement actions to drive revenue, volume, and gross profits across all CCE product lines.Served as the point person between CCE and Kroger to meet Kroger’s revenue objectives, business strategies, product positioning goals, customer needs, and operating philosophy. Built a strong and trusting relationship with Kroger personnel that allowed for introduction of new CCE products and promotions designed to spark revenue growth for both corporations.Represented Kroger’s interests and objectives with CCE Sales Operations, Client Buying, and Field Offices to strengthen the results of advertising campaigns and promotional programs. Held significant budgeting, forecasting, and sales reporting responsibilities. Within only six months, delivered strong financial results:• Increased gross profit by nearly 5% ($19M) over prior year despite the most competitive market I had ever encountered.• Exceeded volume plan of 7M+ cases by 1% over prior year – better than average industry performance.• Led CCE Southwest Business account teams in YTD forecasting accuracy by achieving better than 90%. • Leveraged 15+ years of successful sales leadership to provide the CCE sales and account management team with new strategies for managing, expanding, and further solidifying this key client relationship at all levels within the organization.

Brought on board to reinvigorate and provide leadership to account management team handling $989M portfolio of corporate card and corporate purchasing card clients. Challenged to deliver 10% growth by providing strategic sales and business leadership, coaching and mentoring, developing and executing sales strategies, and working within cross-functional teams to maximize revenue and profitability opportunities.Personally managed senior-level client relationships and sold AMEX value proposition at all levels throughout customer organizations, including direct negotiations with C-level executives and other top decision makers. Built strong sales production team that consistently exceeded revenue goals and outpaced other regions.Surpassed all revenue and sales performance goals within an intensively competitive market:• Delivered 105% of revenue target with YOY card growth of 8.5%.• Led team to ranking as #1 District in the US at 117% of monthly target with 23% YOY card growth.• Managed high-profile sales and customer relationships throughout the Region and contract extensions valued at $134M in projected annual revenue. • Achieved/maintained a 98% customer portfolio retention rate and annual contract renewal success rate of 78%.• Honored by senior management team for “Top 5 Monthly Retained Accounts.”• Trained, coached, and mentored 2 Account Development Managers who were ranked in the “Top 30 Managers” in the business organization.

One of select group of senior managers with direct P&L responsibility for managing Solectron’s business relationship with one of the world’s leading technology companies – Hewlett Packard (HP) and its predecessor company, Compaq. Solectron provided a portfolio of global supply chain management strategies and solutions to maximize customer revenue, improve quality, accelerate time to market, and capture new opportunities.During my tenure with the company, I delivered strong results in 2 key areas: Multinational Client Development/Relationship Management and Global Production/Distribution. A few of my most noteworthy achievements:• Increased sales 40% over 2 years to more than $400M annually by building relationships and managing pricing and contract negotiations across 4 business units. As account steward, successfully positioned Solectron as HP/Compaq’s primary integrated product solutions vendor. • Designed and executed new business models for product lifecycle management and successfully extended lifetime revenue on core product categories.• Achieved 100% of revenue goal and drove top-line growth of distribution P&L centers in Europe, the Middle East, and Africa (EMEA). Built start-up site from $50M to $100M+ in annual revenue. Ramped down operations in Asia to halt financial losses.• Contributed to the development of a global manufacturing organization that was twice honored with the Malcolm Baldridge National Quality Award.

Recruited to plan and manage a strategic new business development initiative for Aramark’s Healthcare Support Services Division. Challenged to create and execute sales and marketing campaigns to strengthen market position, capture new accounts, and outpace the competition. Delivered measurable results:• Improved regional market share by 25% throughout the southern US.• Contributed to 13% increase in overall market share and 14% gain in profitability.• Ranked #3 in the Division for sales performance and excellence in account management/development.

I was promoted rapidly during my 6-year career with Baxter International based on my strong performance in sales, account management, sales training, sales management, and business process redesign. Left a large imprint on the organization that lasted for years after I have moved on with my career. Some of my most notable achievements:• Increased average monthly sales and gross profit by 20% in an intensely competitive market.• Grew total sales in largest account by 14% and in national brand by 23% - with 35% profit margin.• Honored as the “Outstanding Member of New Hire Sales Training Team.”• Standardized global sales process, developed first customer relationship management teams, and introduced consultative sales processes. Reduced sales cycle and sales costs to the company,• Renegotiated key supplier contracts and identified 3%-5% savings on $3B+ annual purchasing budget.Baxter Career Progression: Sales Representative (Scientific Products & Hospital Supply Divisions) to Sales Reengineering Team Member (US Distribution Division) to Sales & Marketing Executive (Business Process Innovation).

Excelled in Xerox’s classic sales training program and in the field where I sold into diverse commercial and institutional markets. Most notably:• Promoted from Marketing Representative to Account Representative to Account Manager within less than 4 years.• Ranked #1 Marketing Representative – Northeast Ohio District 1988.• Contributed to Number 1 Ranked Sales – United States Marketing Group 1988.

Certificate Of Completion, Minimba

Miami University’s miniMBA program is a fast-track, light-sample version of the full MBA. It abridges a 2-year MBA degree.

Ba, Political Science

Activities and Societies: Kappa Alpha Psi Fraternity, Inc. Student Government, Peer Advisor.

Strategic Leadership, Executive Development Program