As a dedicated Sales Professional specializing in premium concrete coatings, I bring a wealth of knowledge and experience to clients seeking durable and aesthetically pleasing solutions for their concrete surfaces. My passion for innovation drives me to stay ahead of the latest trends and technologies in concrete coatings, ensuring that my clients receive the highest quality products tailored to their specific needs. I pride myself on delivering exceptional customer service, building long-lasting relationships, and providing expert guidance throughout the sales process. Whether it's for residential, commercial, or industrial applications, I am committed to helping clients enhance the beauty and longevity of their concrete surfaces.

AS VP of Mortgage Lending for Guaranteed Rate Affinity, my goal is to simplify the mortgage process, make your home loan experience easy to navigate and be available to you from application to closing. I take pride in thoroughly educating my customers throughout the mortgage transaction, so they fully understand their options and feel comfortable with their chosen loan program. Whether you are a first time home buyer or seasoned owner, you can trust me and my team with all of your home financing needs. Please reach out anytime using the contact information located on this page www.grarate.com/HardyHill and use this website as a resource as you start your home financing journey. I look forward to working with you! Licensed to lend in Pennsylvania, Maryland & Delaware!Licensed by the Pennsylvania Department of Banking and Securities Guaranteed Rate Affinity NMLS 1598647 1800 W. Larchmont Ave., Chicago, IL 60613 (866) 934-7283 • grarate.com Equal Housing Lender For licensing information, go to www.nmlsconsumeraccess.org www.grarate.com/licensing

• Provide consultative services for sales and hospitality organizations on management and operational challenges, in addition to training management and staff on how to maximize their revenue streams through various guest interaction opportunities and business operations.• Conceptualize, develop and execute business-specific strategies to help companies better understand their customer's needs in order to create a guest-centric environment which surpasses their customer’s expectations.• Develop and implement operational policies and procedures that aggregates the talent, training and tools of multiple departments within an organization in order to create a clear, comprehensive and unified understanding of the direction in which the business delivers its products and services to their customers.• Establish and nurture positive, long-term business relationships with various business entities to provide a network of unmatched professional services to our highly valued clientele.

As the new Mortgage Partner at York Traditions Bank, I want to encourage all of the Realtor and Real Estate Broker professionals in my network to contact me regarding mortgage loans for your clients. As one of the most highly respected, award winning local banks in the country, York Traditions Bank is also one of the very few mortgage lending institutions that underwrite all of our loans in house! What does that mean to you and your clients? Your loans get closed on time, your real estate transactions close on time, everyone gets paid, and your clients are happy because the transaction was flawlessly smooth! We offer a wide variety of highly competitive purchase and refinance loans options, including Conventional, FHA, USDA, and specialized programs for first time buyers as well. Call with confidence, knowing your clients will guided throughout their transaction with the utmost in professionalism and competence.

• Direct all operations for the venue including training and coaching all staff of 40+ employees in the Forbes 5-Star Service Standards, performance reviews and counseling, all P&L reports, payroll, scheduling, as well as invoice review and processing for all vendors and service providers.• Collaborate continuously with our Sales, Marketing, and Catering departments to coordinate, plan and execute multiple special events weekly within the Hotel and Living Room, and to provide support and operational oversight of events.• Achieved and maintained the largest profit margins of the entire Food and Beverage department for 9 consecutive months by consistently evaluating and minimizing our costs, while developing strategies to both drive additional revenue and increase guest retention.• Responsible for coordinating our marketing and social media efforts for the venue with our Marketing and Sales department, as well as to develop creative events for our guests to build brand awareness of the venue and create new revenue opportunities.• Actively manage all operations of the venue to create an ambiance of attentive service excellence, insuring complete guest satisfaction, and giving real-time feedback to staff to encourage and champion their efforts to far exceed guest expectations.• Attained the goal of becoming a Forbes 5-Star Hotel, as well as contributed significantly to the achievement of the hotel being designated as the Conde Nast Reader's Choice Award winner as the Best Hotel in America!

• Responsible for directing the nightly floor operations of the restaurant, to include managing a high-satisfaction guest experience, assuring consistent service quality and execution, oversight of all staff performances, as well as completing all nightly closing financial and operational reports, cash-handling and deposits.• Continuously develop and manage positive long-term relationships with the area’s top hotels and concierges to insure consistent and expanding dining guest referrals, and insure complete satisfaction!• Established new FOH service initiatives to streamline service, reduce turn times, and create additional seating opportunities, to expand revenue potential and increase cover counts! • Work directly with the Forge Private Dining department to plan, coordinate, and flawlessly execute countless high-value corporate, celebrity, and other special events of every scale to continuously drive revenue, and to utilize these events for building brand awareness and loyalty.• Directed and curated an on-going service excellence training for this venue and ultimately received the Miami New Times Reader’s Choice Award for Best Service 2015!

• Directed and facilitated all opening facets of this 184-seat restaurant, including the hiring, on-going training and development of a staff of over 70+ FOH and BOH employees, writing operational procedures, service standards and employee manuals, as well as scheduling of staff, etc.• Exceeded $6 million in revenue our first year in operation, and continuously strived to lower our operational overhead and costs through constantly analyzing our processes and procedures to find new economies of scale, and efficiencies to be gained, while consistently delivering excellence in service to our guests. Utilized the expertise of our entire staff to find new, better, and more effective ways of operating by encouraging, championing, and enabling staff to contribute their insights into our operations.• Responsible for directing the nightly operations of the restaurant, to include managing a high-satisfaction guest experience, assuring consistent product quality and execution, oversight of all staff performances, as well as completing all nightly closing financial and operational reports, cash-handling and deposits.• Created an on-going incentive / training program for the service staff developed to increase their product knowledge, and to drive revenue. Conducted daily pre-shift meetings to reinforce our excellence in service standards and morale.• Worked directly with the EMM Group Events Team to plan, coordinate, and flawlessly execute countless high-value corporate, celebrity, and other special events of every scale to continuously drive revenue, and to utilize these events for building brand awareness and loyalty.

• Consistently achieved and surpassed multiple monthly sales goals by actively managing all Department Managers and executing all DBG marketing strategies and key business initiatives while increasing member retention levels.• Conducted daily meetings with Sales, Training and Spa Managers to review daily action plans for achieving sales/revenue goals.• Proactively evaluated and re-forecast sales and revenue performance in order to implement creative strategies for achieving departmental goals based on month-to-date performance assessments.• Conducted daily audits of all transactions including membership sales/renewals, training sales/renewals, retail sales/inventory changes, Spa services execution, petty cash disbursement and equipment/supply deliveries.• Directly managed all monthly and quarterly P&L projections and performance, while consistently managing overhead costs well within budgetary guidelines and exceeding sales projections.• Personally oversee hiring and training of all DBG staff as well as to continually assess and train staff and management on all DBG policies, procedures, products, services and customer care initiatives. Additionally provided daily constructive feedback to all staff regarding performance.• Conducted monthly management meetings to review customer service issues, initiatives and best practices and directly responded to all member-related concerns with urgency to insure member satisfaction and retention.

• Directed the brand image of the Opium Group, a nightlife conglomerate operating several nightclubs in Miami Beach, New York City, and Las Vegas, with revenues exceeding $40 million by personally and directly managing the VIP operations of the venues as well as representing the business interests of the owners and the venues through my involvement with the Miami Beach Chamber as a Pillar Member and member of the Board of Governors, various charitable organizations, and numerous other community involvement activities.• Created an environment of excellence and culture of accountability throughout the multiple-venue organization by re-developing all Guest Services guidelines and implementing an on-going training program for managers and employees to insure increased customer service levels and guest satisfaction.• Developed and implemented comprehensive guest retention programs to increase sales revenue, significantly build referrals and return-guest ratios, and enhance the total guest experience. Return-guest ratios increased 65% in 12 months.• Directed the weekly operational meetings attended by all management, provided feedback and wrote operational procedures to address efficiencies to be gained from observations and performance reviews, as well as providing on-going guest-services training to all 300+ staff and management team members.• Directed weekly marketing team meetings where we planned marketing strategies to promote our various weekly parties and special events at our numerous nightclub venues. From there I would devise operational plans to be implemented by management and would attend all special events to provide oversight and insure the desired end result and success of the events.• Responsible for all VIP clientele in the organization as well as managing, training and directing the efforts of our team of VIP hosts at each venue to insure service protocol, guest experience and retention, and maximize revenue streams.

• Responsible for all facets of opening a major resort hotel’s beverage and service operations including hiring, training and championing the staff of 90+ employees, writing all operational procedures, service standards and employee manuals, as well as scheduling of staff, etc.• Exceeded $8 million in sales our first year of operations and increased annual yearly revenue by 10% each year during my tenure through constantly reviewing, analyzing and upgrading operational standards wherever efficiencies could be found to include every aspect of the business (front and back of house).• Responsible for on-going employee and management development and performance reviews, providing continual guest-centric training to entire staff, hold weekly staff meetings to review all special events and to provide operational feedback to staff and management including spotter reports and Coyle reports to insure extraordinary customer service to our guests.• Directly oversee nightly operations of the venue, interact with guests to insure they’re properly being catered to, and provide support to our staff to insure an excellent guest experience. Responsible for accounting, nightly reports, and closing duties for the venue.