Hareem Ehsan Email & Phone Number

Canada

- Led a team of 4-5 customer service representatives, providing guidance, training, and feedback to ensure excellent support.- Managed customer service for Etsy stores, ensuring timely issue resolution and fostering customer loyalty.- Handled challenging customer situations and negative reviews, leveraging them for growth opportunities.- Sourced high-demand products on Alibaba, maintaining supplier relationships and quality control.- Optimized Etsy product listings with strategic keywords and taglines for maximum sales impact

- Responding to client inquiries via phone, email, and chat- Resolving customer concerns and issues in a timely and efficient manner- Contributing to the development of our customer service processes and procedures- Collaborating with internal teams (e.g. sales, marketing, content) to resolve complex customer issues and improve overall customer experience.

- Researched client businesses and target audiences through direct client communication.- Created and published high-quality, engaging, SEO-friendly content across various platforms.- Edited and proofread content to maintain accuracy, consistency, and brand voice.- Managed social media accounts, engaging with audiences through comments, messages, and reviews.- Stayed current with content marketing trends, social media algorithms, and best practices.- Collaborated with cross-functional teams (designers, writers, SEO specialists) to align social media with overall marketing objectives.- Researched industry trends, producing informative content, podcasts, and videos to enhance online presence and thought leadership.

Bachelor'S Degree, Psychology, 3.67

Certified, Digital Marketing Specialist