Manager
Current• Identifying taxpayer's needs, providing appropriate solutions and resolving complaints.• Handling enquiries by calls or chats to provide clarity on tax practices and tax bills.• Raising awareness to both local and foreign taxpayers on their tax obligations.• Analysing tax submissions to ensure conformance with local tax regulations.• Managing frontline operations and formulating methods to meet service standards• Overseeing management of team handling enquiries related to e-services portal and e-submissions• Conducting training for new officers handling enquiries related to e-services portal and e-submissions• Managing team of temporary tax officers in their daily frontline duties, delivery of their service standards and managing their admin matters• Devising and conducting training for new Live Chat officers• Overseeing quality service and resolve complaint raised by member of public• Resolving complaints and feedbacks raised by members of public
