Review Veeam backup strategyDaily monitor backups jobs in Switzerland and FranceDaily monitor of infrastructure scheduled tasks for the groupMonitor windows updates deployment on computers in India & Sri LankaFRTG Firewall MonitorFreshservice Ticketing Tool Monitoring and MaintenanceKeka HR Management Application Management.Hikivision CCTV Camera Management.Azure Portal management (user création, License management)SoftwareOne portal use for Microsoft License subscription.

SCCM Console ManagementSCCM Patches Update for Client MachinesRemediation for Patch Failure MachinesPS Tool handling for Patch updatesSCCM Console report pulling and establish with Concern Team

Handling Service Now Ticketing Tool.VCM Activity (vulnerability control management) Vulnerabilities fix and security.SCCM support and maintaining.Creating new Virtual machine and onboard them as per the SOW.Managing the VM’s & Cloud services, storage.Health and Performance monitoring.Windows Server 2019 Administration and windows 10 & 11 client AdministrationAzure portal managing and maintaining.Video Conference Hall prepare for Physical and Virtual meetings.Network Printers Troubleshoot and supportCICSO VOIP phones configuration and management.IT Assets maintain and Managing with Asset Management Tool.Supporting to Partners for their BAU.Implementing and managing Log Analytics in Azure Portal.Monthly Patching of windows servers using WSUSWorking on priority Incidents and timely resolution within the SLA time frame.Coordinating with various technical towers to have the work done in the timely manner

Implementing and Managing Client Customized Operating System.Implementing and managing a website, virtual machines, cloud services, storage.Handling a BMC Remedy Ticketing Tool for EUS.Tape Drive activity for Data Backup from the server.Media Projection Hall prepare for Physical meeting.Carbon Block Protection Error TroubleshootNetwork Printers Troubleshoot and supportResearch LAB’s Equipment supportCICSO Meeting Room Support for Virtual meetings.Assets maintain and managing.Supporting 600+ Scientists and their routine works.Supporting Tele Presence in the organization.VOIP support for the organizationAzure portal managing and maintaining.SCCM support and maintaining.Planning and implementation of DR setup Drill.Implementing and managing Log Analytics in Azure Portal.Monthly Patching of windows servers using WSUS

Providing daily technical support for up to 60 end users for hardware and software issues by consulting with customers via phone, e-mail and in-person.Maintaining the Checklists (Regular Maintenance, New Employee, Exit Employee, New Laptop)Backups Taking from SQL workbenchPBX Administration (Fax Delivering confirmation)Supporting with the Helpdesk Ticketing tool (Spiceworks) by SLA BaseInstalling upgrades/patches, establishing system monitoring and maintaining security protocols.Maintaining the Network ConnectionOffice 365 AdministrationServer Event Logs checking and fixing the errorsRegular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning.

Managed team of 4 employee, overse hiring, training, and professional growth of employees.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Proved successful working within tight deadlines and fast- paced atmosphere.Carried out day-to-day duties accurately and efficiently.Developed team communications and information for meetings.Incident Management, Change Management, problem Management and Adherence to defined SLAs.Preparation and presentation of SME reports, Ticket Audit reports, RCA reports, Daily IT operations and Monthly Operational Review reports.Provides detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with customer to determine root cause of incidents.Supporting partners in organization of project activities including training, workshops and site visits.Conducted interviews for project requirement.Tracked employee performance by making reviews on monthly basis.Analyzed and monitored project reports to sort out issues in documentation section.Projected every month's team performance by cratingCoordinating with various vendors as per requirement (ACT/Airtel/Epson/HP/Emerson).Identified issues, analyzed information and provided solutions to problems.Exceeded goals through effective task prioritization and great work ethic.Proved successful working within tight deadlines and fast- paced atmosphere.

Managed team of 4 employee, overse hiring, training, and professional growth of employees.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Proved successful working within tight deadlines and fast- paced atmosphere.Carried out day-to-day duties accurately and efficiently.Actively listened to users, handled concerns quickly and escalated major issues to concern teams.Incident Management, Change Management, problem Management and Adherence to defined SLAs.Supporting partners in organization of project activities including training, workshopsCoordinating with various vendors as per requirement (ACT/ BSNL/ and Emerson).Solving and closing the tickets by using Spiceworks Ticketing Tool.