🚀 Passionate Cloud Infrastructure Engineer | Technical Support Specialist 🛠️With a solid foundation in Broadband Technology and a track record of delivering exceptional service quality, I bring 1.6 years of hands-on experience in handling Optic Fiber technology, switches, routers, ONT, and OLT. Notably, successfully executed a seamless OLT migration, ensuring uninterrupted service for over 3000 customers. Proficient in WS, Azure, SCVM, Linux OS, and VirtualBox.🎓 Education & Certifications:Master of Science in Computer ScienceCompleted a course in AWS Cloud PlatformOracle Foundation 1 Infrastructure Engineer Certification💼 Current Role:As an Associate Cloud Infrastructure Engineer at UST Global, I am actively contributing to the implementation of Citrix CVAD infrastructure rollout for a non-banking financial company with over 3000 branches. Specializing in Citrix Server Engineering, my role encompasses handling P1 incidents, ensuring a smooth workflow, and optimizing technology solutions.🔧 Technical Expertise:Certified in Oracle Foundation 1 Infrastructure EngineerExpertise in Citrix technologies: Citrix Director, WEM, Xen Apps, NetScaler, Citrix Workspace, Citrix Store frontProficient in tools like Endpoint central, Icinga monitoring tool, Everest ITSM tool.Completed course in ITIL.Experienced in desktop support, software installation, Windows Server, and resolving VA tickets.Worked on Citrix SD-WAN troubleshooting, ensuring client internet connectivity within TAT time.💡 Key Achievements:Direct client interaction for issue resolutionProven expertise in handling critical incidentsCompleted OLT migration without affecting customer services.🌐 Let's Connect!🔗 Connect with me for discussions on Cloud Infrastructure, Citrix Technologies, and Broadband Technology. Let's explore opportunities and share insights in the dynamic world of technology! 🚀