Around 5 Years of experience in IT Service Delivery, IT Operations, Service Desk, IT Infrastructure Management, End User Support , Vendor Management, Project Management, Program Management, System Administration. Some of the platforms and hardware I worked on:- Windows Servers and Clients, Active- Directory, Exchange Servers, Lotus Notes, peripherals of various brands e g HP, Dell, IBM, Compaq, TVS, Acer, PCS, PCL, HCL, Microtek etc Norton, Symantec, MacAfee, Trend-Micro Antivirus and Security Software.; Presently working with CMC LIMITEDAs a Site In Charge; Achieve client satisfactionAttendance Presently working with CMC LIMITEDAs a Site In Charge

consumption for all IOCL Locations.Handling service delivery of IT services across multiple clients and responsible for customer satisfaction, revenue generation, contract renewal and exploring new business opportunities within existing clients.

Reduce the cost of delivery by standardization of Service Delivery processes and technology solutions. Implement standard governance, reporting and escalation processes across responsible accounts. Identifying outsourcing requirements and Managing outsourced Infrastructure & services, Align SLA parameters from vendor contracts and review periodically partner/vendor performance. Build strong and lasting relationship with internal and external customers, key delivery partners and vendors by meeting them on regular basis to listen their needs and concerns and to discuss our service roadmaps. Managing a team and track the IT operations performance, Reviewing reports, escalations and Managing RCA on a regular basis.

24X7 administration and management of LAN, WAN and windows based servers. Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including High and Mid-range servers, Storages, RAIDS, PCs, operating systems, WAN/LAN/VPN network, hardware, software, and peripherals.Ensure the stability and reliability of data access. Handling Windows NT administration and trouble shooting in a multi domain environment. Troubleshooting/upgrade/maintain network connections and improving security procedures. Interconnecting Cisco routers and switches (1700, 2600, 3600 series routers and 2950, 4500, 6500 and 8500 catalyst). Interaction with helpdesk coordinator and customer for providing quality service. Responsible for revenue generation and AMC renewal from major accounts. Given my 100 percentage efforts and got a historic customer satisfaction