Hareesh Nagaraj Email & Phone Number

Puducherry Area, India

Working as Junior Clerk in Industrial Tribunal-Cum-Labour Court, Judicial Department, Pondicherry, from 25th February 2015 to till now.

Bengaluru Area, India

Deputed in HP Company, Bangalore as Desktop Support Engineer L2 and Assigned as a Site Support Engineer to support Bristol Myers Squibb users and asset in BIOCON:- HP Company having IT solution centers on the world. All sites are connected to WAN/LAN and having redundant circuit among every locations. Responsibilities as a Site Support Engineer – ITRoutine Activities: L2 Technical support • Monitoring Data Center Room• Handling Backup Tapes and HP storage device• Single point of Contact for Bangalore and South India for all BMS(Bristol Myers Squibb) users • Smart Hand between EMC, Netapps, Server, SCCM, Backup, InfoSec and BT teamsL1 Technical support• Overall responsible for IT Operations & Service Management.• Administer, manage and troubleshoot hardware and software – system • Asset Management• Regular monitoring of Vitalize web based tool, and calls have to be closed within the time period in order to maintain the service levels• In case of any client end outage, have to escalate issues, as appropriate and as per the Escalation matrix, to higher-level support staff in a timely manner• Mounting the Back UP Tapes on Daily and the same should be documented in the Back UP register• Identifying & analyzing the problems• Recording, Prioritizing and tracking incidents and complaints• Keeping customers informed on request status and progress• Making an initial assessment of requests, attempting to resolve them• Monitoring and escalation procedures relative to appropriate SLAs• Closing incidents and confirmation with the customers• Coordinating second - line and third line support• Regular monitoring and updating critical security and Antivirus patches for all desktops

Bengaluru Area, India

Deputed in HP Company, Bangalore as Desktop Support Engineer L2 and Assigned as a Site Support Engineer to support Bristol Myers Squibb users and asset in BIOCON:- HP Company having IT solution centers on the world. All sites are connected to WAN/LAN and having redundant circuit among every locations. Responsibilities as a Site Support Engineer – ITRoutine Activities: L2 Technical support • Monitoring Data Center Room• Handling Backup Tapes and HP storage device• Single point of Contact for Bangalore and South India for all BMS(Bristol Myers Squibb) users • Smart Hand between EMC, Netapps, Server, SCCM, Backup, InfoSec and BT teamsL1 Technical support• Overall responsible for IT Operations & Service Management.• Administer, manage and troubleshoot hardware and software – system • Asset Management• Regular monitoring of Vitalize web based tool, and calls have to be closed within the time period in order to maintain the service levels• In case of any client end outage, have to escalate issues, as appropriate and as per the Escalation matrix, to higher-level support staff in a timely manner• Mounting the Back UP Tapes on Daily and the same should be documented in the Back UP register• Identifying & analyzing the problems• Recording, Prioritizing and tracking incidents and complaints• Keeping customers informed on request status and progress• Making an initial assessment of requests, attempting to resolve them• Monitoring and escalation procedures relative to appropriate SLAs• Closing incidents and confirmation with the customers• Coordinating second - line and third line support• Regular monitoring and updating critical security and Antivirus patches for all desktops

Puducherry Area, India

Overall responsible for IT Operations & Service Management.Administer, Manage and Troubleshoot Hardware and Software - System Infrastructure comprising of Large Number of Desktops, Printers, Mail Server, Antivirus Server, Backup systems etc.Regular Monitoring of Track-IT web based tool, and calls have to be closed within the time period in order to maintain the service levels.In case of any client end outage, have to escalate issues, as appropriate and as per the Escalation matrix, to higher-level support staff in a timely manner.Mounting the Back UP Tapes on Daily, Weekly and Monthly wise and the same should be documented in the Back UP register.Pending issues should be informed to the next shift Engineers and Site Manager.Have to coordinate with Server, SCCM and Infosec Teams.Receiving Calls - A single point of contact.Identifying & analyzing the problems.Recording, Prioritizing and tracking incidents and complaints.Keeping customers informed on request status and progress.Making an initial assessment of requests, attempting to resolve them.Monitoring and escalation procedures relative to appropriate SLAs.Closing incidents and confirmation with the customers.Coordinating second - line and third line support.Provide on JOB training to new jonnies in the teamRegular monitoring and updating critical security and Antivirus patches for all Desktops.Other Activities: Have to coordinate with Users for smooth operation, responsible for regular monitoring of the entire break down calls and submitting the reports to the Management regularly.Escalating the Issues with Vendors for getting the resolution for any Hardware or Application related issues.Microsoft outlook configuration like configuration of mail box, creating personal storage table.Installation & Maintenance of Network Printers(IP Based)

Chennai Area, India

Worked as a Service Support Engineer in Fortune systems, Chennai involved in Hardware & networks troubleshooting for a period of 15 months.Responsibilities as a Service Support Engineer Configuration & trouble shooting Windows Vista/XP/2003/2000/98-installationConfiguration user administration handling PoliciesConfiguration (NIC, MODEM) mail services, outlook expressImplementing and managed trust relationships in an enterprises networksConfigured printers and installed network print devicesMaintain the connectivity between the user and the networkTroubleshooting Network related problemsTechnical support to employees of issues related to their Hardware, Software and Network

B-Tech, Electronics And Communication Engineering

S.S.L.C

H.S.C.C (2002, 2003