Hareesh Kulkarni Email & Phone Number

Bangalore

- Drive Priority issue for prompt resolution and be the SPOC for senior management and Client management for all escalations.- Attend monthly service review call for process and delivery improvements.- Active part of all the Priority 1 incidents to engage all the necessary L2/L3 and L4 engineers, along with respective on duty managers to ensure quick resolution of the incident.- Work with problem management team to reduce the repeated incidents by finding a permanent fix and also prepare the RCA documents for high impacting incidents.

Bengaluru Area, India

- Handling the NOC team for the internal Eurofins network.- Involved in multiple projects like monitoring tool migration from Opsview to Solarwinds, Firewall IOS up gradation project and preparation/creation of network asset management. - Responsible for Preparation and submission of the post incident reports for all P1 and P2 issues to the stake holders.- SPOC for all network outages and related escalation.- Streamlining the NOC processes by creating SOPs for the regular or new tasks incorporated with NOC. - Been part of Firewall IOS up gradation project and also performed the upgrades.- Part of the development team for Global service operations center to enable centralized monitoring of applications, servers, databases and all the services in the Eurofins infrastructure.- Responsible to represent and discuss on all network related changes during the CAB meetings.- Part of the technical interview panel for all the network related recruitments.

- Part of Global NOC, handling team in Monterrey (Mexico) and Bangalore (India) as primary NOC and Data Center Operations team lead.- Responsible for Incident, problem, change and fault management.- Manage and configure Clients Routers and Switches.- IOS Up gradation of Cisco Switches, routers.- Addressing Switching, Routing issues and link outages by coordinating with Service Providers. - Responsible to involve Cisco/Juniper TAC for complex network issues and arrange the replacements in case of faulty hardware. Arranging and coordinating with Field Engineer if remote resolution is not possible- Creating and updating Network diagrams using Visio.- Joining business review calls with the client service delivery team and addressing their concerns for excellent service delivery.- Escalation & Co-ordination with the Engineering teams and adhering to the SLA metrics.

Worked as a NOC engineer

Amie, Computer Science

Diploma In Computer Engineering, Computer Engineering