Harendra Ray Email & Phone Number

I have total 5 Years work Experienced as Senior IT Cloud Tech Support Engineer.• Application form AD, OU, Manage AD by Okta.• Active Directory: - Create User, modify user details, password reset, Assign Access, Assign• Application Form AD, OU, Manage AD by Okta.• Managing Locking and Unlocking devices with JASMF Pro and Absolute web tools Managing• Application access with Okta (Adding, Removing and Modifying), using SAML and OAuth• Managing user’s account with Slack (Creating team wise separate for teams’ discussion for any• Updates, Removing and modifying).• In Slack Creating the channel, based on project requirement.• Conducting the meeting also even we can take the remote control.• Share and upload the documents.• It is used to test only we applications.• Jira Administrator access to provide the user admin access or any additional access in Jira.• Confluence access related issue• Intelligent hub• Configure google authenticator in user’s phone to connect and access the VPN)• Zoom apps are used to take remote control.• Coordinating with vendor to order new assets part and deliver on time.• Maintaining the old and new assets records. • Managing the door access point• Biometric access issue.• Managing MAC OS Updates• MAC Hardware and Software Troubleshot• Managing MAC devices with JAMF pro console• Compliance Remediation• Handling Encryption and Decryption of PC and MAC (Bit locker and File vault).• Symantec Register and account locked or want to configure in new phone.• Ticketing tools (Manage Service Desk Plus and ITSM).• Creating User Accounts, Groups with required user ID, group ID.• Configured and managed user accounts.• Provided backup and restore solutions to the internal engineering environment.• Applications: Cisco AnyConnect, O365, Outlook, Teams, Zoom, Citrix, VDI, Slack• Web Tools: - Absolute, JAMF Pro, Okta.Skills-• Applications: Cisco Any Connect, Office 365, Outlook, Teams, Zoom, Citrix, VDI, Slack• Web Tools: - Absolute, JAMF Pro, Okta,jira,spider,Ticketing Tools-Service bow,BMC Remedy,ITSM ,Manage Service Desk plusCloud-AWS,Azure

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  Visvesvaraya Technological University

  Computer Science