A well-presented, Reliable, energetic and resourceful real time analytics professional with over two years of experience in real time reporting, skilling, technical issues and promoting conflict resolution. Ability to cultivate key client and customer relationships for multiple line of business in international industries. Expertise in client services, account management, relationship-building and communication. Ability to work under pressure with minimal supervision.•Mastery of Microsoft Office (Word, Excel, PowerPoint).•Managing different lines of Business within different campaign.•Expert in real-time monitoring, Intraday management, adherence reporting, data analysis.•Comfortable working in both Microsoft Windows and Mac OS X.•Schedule management in IEX/Aspect eWFM and real time in Twilio, Nic, CMS, Avaya, ICM, Alvaria RTA tool.•Excellent communication skills with a focus on team building and client relations.•Implementation of process and systems to achieve efficiency in various operations.•Client requirements, team management, supervisory skills, key performance indicators.•Good in Analytical skills, communication, business review and business insights.•Outstanding organizational, multitasking, decision-making and problem-solving abilities.•New hire onboarding, role change, ID deactivation and password reset in Jira service desk.Currently committed to the ongoing learning in Capacity planning, scheduling, forecasting, VBA and always seeking new opportunities to enhance my skills and knowledge!!