Hareram Gaur Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Responsible for building and maintaining relationships with global clients.Developing and implementing client engagement strategies.Managing a team and day to day coordination with international partners/ClientsEnsuring client retention by working closely with the India based sales team and identify opportunities for growth.

New Delhi, Delhi, India

New Delhi Area, India

Handling client engagement and retention across 10 Govt. & CSR Projects panning across 700 +centers.Leading the In-house Reach Out Center for Student/Trainee through the Lifecycle Management.Hiring & Capacity Building of the Team at Head Office.Conducted online training sessions for new recruits in team.Working directly with cross-functional internal and external teams creating and delivering onlinedashboard and reports of work status. Auditing and maintaining quality work for clients' satisfaction.Using a check-list ensuring that Reach Out Center counsellors properly and pleasantly assist/counselEmployers/Students along with coaching them to improve their interactions.Handling a team of 15 Direct associates.

Gurgaon, India

• Reporting to the Enterprise National head and handling a team of 4 associates who minedata, create prospects and follow up with the medium and large enterprises.• Enhancing corporate image of the company through continually representing as aprofessional and committed organization, maintaining key alliances with a diverse clientbase of enterprises• Hire and train new team members on client satisfaction, products and services, systems,and company policies and procedures• Consistently meet or exceed monthly/quarterly/annual inside sales goals while maintaina strong sales closing ratio

Gurgaon, India

Our focus is on executing on our client experience/service/sales plans across the country. • Responsible for Query/Request/Complain and Escalation/Retention• Leading the revenue targets for National Alliance• Gathering business requirements, managing operational requirements • Have a hands on approach to problem solving with very strong hold in data and analytics and is capable of taking decisions, new product road maps based on data • Lead the creation of new relationships or strengthening of existing ones in key accounts• Increase CSAT, CES and NPS by retaining and fulfilling the requirements• Health Check Performance• Verification• Play a supportive role in building the CRM and various tools that are made available to agents ensuring delivery of a seamless support experienceAbout NowFloats - NowFloats is a SaaS platform for Digital Marketing which enables SMEs and Large businesses to get a geo-tagged, active, online presence within minutes. Our digital marketing solutions for organic SEO is helping millions of enterprises solve their discovery issue and give online identity. NowFloats was founded in 2012 and already has 2,00,000+ customers that range from your neighborhood store to Fortune 500. We are 550+ Organisation with 46 offices across country.

Noida

Managing functional leadership of offshore customer service team (vendor operation) and onshore business operation team to service merchants/advertisers/retailers of local search platform Askme.com/Yellowpages.co.in, online marketplace AskmeBazaar and AskmePay digital payment & e-wallet service. ASKMEPAY (Digital Payment Solution & E-Wallet): o Responsible for merchant’s enrolment over AskmePay (payment and marketing solution).o On-board merchants, KYC documents collection,documents verification, account’s verification and merchant's account activation.o Provide training and support to the merchants on using AskmePay mobile App features i.e payment collection, create online deals/coupons and cash payments.o Manging CLM activities to improve usage penetration of wallet and cards.o Supervise support structure of Pay Merchants and Mobile Wallet users both by monitoring their complaints, queries throughout the product lifecycle. o Do gap analysis; prepare reports i.e. offline/online usage, pending/failed transactions, QRCs and fix the issues.ASKME.COM/ASKMEBAZAAR (E-Commerce): o Managing online stores of retailers registered at e-commerce site AskmeBazaar.com, product portfolio of online advertiser’s published at local search engine Askme.com & also to resolves their grievances. o Cross sell/upsell digital services for business development & resolves client's grievances on time to maintain CSAT.o Responsible for retention of top B2B accounts through digital marketing on-boarding services to enhance visibility of clients business on digital and social media platforms. o Coordination with multiple stakeholders to improve existing processes.o Handling PAN India complaints escalations of B2B & corporate clients.o Identify application issues/need of new features, implementation it through tech team and do UAT before put them LIVE. o Study, analyse and prepare MIS reports and process review PPTs.

Noida Area, India

Key Responsibilities: - Managing QRC through Calls/E-Mails- Managing Retention Program with target to SAVE CHURN.

Noida

As a software developer, following activities defines my roles and responsibilities:• Reviewing current systems• Presenting ideas for system improvements, including cost proposals• Working closely with analysts, designers and staff• Producing detailed specifications and writing the program codes• Testing the product in controlled, real situations before going live• Preparation of training manuals for users• Maintaining the systems once they are up and running