Haresh B Email & Phone Number

Bengaluru, Karnataka, India

-Responsible for stakeholder management of the program.-Work with cross-functional teams comprising of operations analysts, technical team, project manager, delivery excellence and client team to meet the objectives.-Track KPIs of the program and work towards resolving any challenges in achieving the goals.-Initiate and drive measures to improve KPIs-Identify and implement process improvement opportunities and drive it towards closure.-Create and maintain dashboards to track the process of the program.- Coordinate with the client to understand volume forecast and complete FTE allocation for the month.- Identifying key risks associated with the program and work on mitigating the same.- Manage program budget and identify scopes of improving both top-line and bottom-line-Acting as a point of contact for all internal (IQMS- Internal Quality Management System and PMR- Project Management Review) and external audits (CMMI audit, Investor audits and client audits).-Point of contact for Business Continuity Plan for the unit.

Chennai Area, India

Domain: US Residential mortgage (Banking and Financial sector)Department: Claims (Mortgage insurance claims, Federal Housing Administration, Veterans Affairs, FNMA, FHLMC)Responsible for managing a team of 15 associates to meet the client specified SLA(KPI)s and ensure customer delight.The various roles and responsibilities are as follows,-Interacting with the stakeholders of the process to understand the expectations and take necessary measures to meet and exceed the expectations.-Responsible for meeting the production and quality expectations from the team, while keeping shrinkage and attrition under acceptable limits.-Identify root cause for errors/issues and implement preventive controls to improve the reliability of the process.-Creating and updating of MIS to be shared with clients and internal management.-Working with cross-functional team of process SME and delivery managers to document all process related updates, perform root cause analysis to identify and eliminate potential issues.-Training and mentoring new agents to meet the expectations of the process.-Providing feedback to team members and complete Performance Appraisal.

Chennai Area, India

As a management trainee, I was placed in the field of operations for the domain of BFS (U.S. Residential Mortgage). The initial 3 months was a training period to understand the life cycle of a mortgage loan with primary concentration on the default servicing division (Foreclosure, Bankruptcy, Loan modification, Short sale and Deed In Lieu) and how the servicing business functions.

Coimbatore

A team of eight Student placement executives form a PlaceCom committee. This committee is responsible to facilitate the summer internship and the final placement of the students (Batch 2016-2018).As a PlaceCom member, I acted as a single point of contact (SPOC) for 15 of my batch mates. Delivered the following tasks as a SPOC,1) Act as a communication bridge between placement department and my team.2) Understand the needs of each team member and assist them by facilitating the summer internship and final placements for the team.3) Participate and network using events and forums such as TIECON and TN chamber of commerce to create new leads for internship opportunities. 4) Coordinate events such as Alumni Boot camp, Alumni reunion to help the team interact with alumni and understand the industry expectations.

Coimbatore, Tamil Nadu, India

Altran (Formerly known as Pricol technologies) is one of the leading engineering service provider in India. It is a CMMI level-3 certified organization and thus all the processes has to be defined to meet the requirements. As an intern in the Quality assurance team, my role was to create and define the process guidelines and the corresponding supporting documentation for new type of projects (Task based projects).The tasks performed are as follows,1) Created a Quality Assurance process for Task Based Projects to comply with the standards of CMMI2) Reduced the redundancy in documentation procedures from range of 19-45 to 17-233) Created/Modified the mandatory documentations to cater the needs of Task Based Projects

Chennai Area, India

Assisting towards the day to day operations of family owned office stationary manufacturing business. Learnt how a manufacturing business function from ground zero along with basics of concepts such as supply chain, procurement, inventory management, production planning, logistics, vendor management, customer relationship management.

Master'S Degree, Data Science, 3.52/4

Completed my second masters program @ IIIT-B (Post Graduation Diploma in Data Science) through online channel facilitated by Upgrad.

Master Of Business Administration (Mba), Operations Management And Supervision

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering