Upcoming Semester Planning i.e.: Meeting, Discussion, working on excel sheet.BBA Program Semester Batch Plan Scheduling.Communicating each Faculties (Permanent & Visiting) for asking suitable Days & Timings for desired courses.Handling students’ quires and concern on registration process.BID Program Semester Batch Plan Scheduling.BFD Program Semester Batch Plan Scheduling.BTD Program Semester Batch Plan Scheduling.

Easy Tool: I have created an innovative tool which is known as easy tool in Excel Sheet by adding all the relevant and important files in one page and easy to access in order to facilitate students with right information at the right time.Social Media Marketing: Worked on Facebook and Instagram post and quires. Upcoming Semester Planning i.e.: Meeting, Discussion, working on excel sheet.Dealing with walking customers, clients, students, parents.Student Help desk, General issues, General Quires & Questions.Dealing with Facebook & Instagram messenger inquiries.

1. Engaging Studding regarding each program and facilitating on their quires and concerns. 2. Sending SMS to makeup or cancel classes.3. Classes Round (4 Slots), CCR update4. Handling Online & Physical Applications, like Percentile, I Grade, Semester Drop Cases on medical grounds 5. Student dedicated System Password Reset6. Program/Campus Transfer Cases7. Calling Students for concern issues. 8. Registrations Issues, Enrollment Lock 9. Course Outline Required10. Degree & Transcript Issue11. Faculties Cheques Issue12. Attendance Issue13. Provide Fees Issues, Fees Adjustment, Fees Installment related information 14. Provide Scholarships related Information15. Provide Admission related information

Effectively solving customer issues, complaints and inquiries.Managing and delivering all relevant services to the customer from product ordering to cash collection, whilst trouble shooting and providing information where required.Handle New Business: Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell.Order Management:Place, amend and orders, liaising with other service partners in Credit as required. Apply the appropriate charges and surcharges as required; Block Cards within required SLA.Credit Management: Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling; Handle basic Customer credit enquiries.Dispute Management: Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.Account Management: Telephone and email contact with customers to generate opportunitiesShare with customers pre-agreed or standard offers. (Preparing and proposing the upsell offers for existing customers within the pre-defined ranges, or ask on-shore sales Team to prepare the upsell offer.Fraud Support: Monitor account and payment transaction activity to identify incidents of Fraud. Support Fraud Managers with fraud case information requirements Skills & Competencies

- Performed general office duties and administrative tasks.- Prepared weekly complain reports for presentation to management.- Managed the internal and external mail functions.- Conduct internal weekly meeting with Sales, Service and Spare parts for complaint Discussion and action taken for resolution.- Assist in standard responses. - 3S Dealership coordination across Pakistan for customer complaint and inquires.- Worked on Duplicate Documents, Refund, WHT/CPR sales Tax certificate based on Customer query.- Survey calls to customer for First free service- FFS in order maintain KYC.- Auditing/Mystery calling to dealers for check and balance on services and rating.

- Proactively engage with clients through phone / cold calling to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank clients- Ensure prompt and timely call backs are made to clients as committed- Handle assigned Client list base and focus on establishing higher contacts to maximize penetration- Own end to end sales process to ensure that client requests are fulfilled- Collect Client information as needed to serve client and close sales, ensure all relevant dispositions and notes are updated in system, wrap up done as per set standards- Deliver world class customer service and build customer satisfaction and loyalty.

During my overall professional experience I have been in different situations where I have managed different task simultaneously without any problem.For Instance Resolving complaints received from client via different channels; to ensure client’s concern are addressed along with Safeguarding organization interest, providing first time resolution to customers on their queries and complaints, identifying process gaps resulting into complaints to save time and efforts, advocating clients in front of different departments, identification of Root Cause that resulted into complaints to avoid future inconvenience of customers at large scale, keeping a track of to do list task on excel sheet on daily basis to understand the complexity and priority by categorizing them into Risk Categories e.g Low, Medium and High Risk etc. has been the prime example of my planning and organizing.