Haresh Manickchand Email & Phone Number

Greater São Paulo Area

São Paulo Area, Brazil

• Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth. • Achieving a level of quality for the technical services delivered by the teams to meet internal and external contracts and standards.• Act as point of escalation for complex issues. • Manager the delivery of changes, including accountability for margin achievement and maximization• Building a strong relationship with all clients, being proactive in approach. • Management of customer demand. Responsible for developing customer relationship and engagement in projects.• Support and administration of remote services on SAS environments at the customer.• Project management. Management focused on adapting the American standard to the client's needs.• Administration and support to the customer's digital transformation environment for the various SAS solutions, mainly critical mission systems, 24x7;• Financial control and risk management, team management, control of SLAs (JIRA), through incident reports, automated monitoring (Zabbix) and KPIs.

São Paulo Area, Brazil

• Project Management using Scrum and Agile Methodology. • Responsible for the client´s projects alignments and status with KPI reports (time, costs, risks, planning)• Responsible for the follow up of all project and involvement of the stakeholders.• Report to the board of the company the status of the project.• Management of the risks and project stakeholders. Stablish and follow up of new project work plan.Main Results Rescue project pace and accomplishment of critical milestones (RACI approvals). Accomplish to take project steps to regions (US and MX) Through the project management, accomplish to make more agile decision on regions. Definition of new governance, KPIs and processes that maximized Oxiteno´ s performance through decision making.

São Paulo Area, Brazil

Report to the General Director Team: 16 people• Responsible for client support with customized solutions and cutting-edge technology products.• Management and optimization of delivery logistics and equipment maintenance for customers and company headquarters (cost reductions and stock improvements). • Building and maintaining customer relations in all contracts (AM/RJ/CE/AL/PA), new contract negotiations, preservation and renewal of current contract.• Project/contract optimization and adjustment. Focal point between software team and customers.• Responsible for company structure (local, personnel, workflow), as well as management of company cash flow with all customers.• Responsible for implementing the product-monitoring center and its operation.Main Results: Negotiation of 3 new contracts. BRL 300K reduction of company device inventory. SIM card Inventory and control with around BRL 500K annual reduction

São Paulo Area, Brazil

Report to the Senior Supply Chain Manager Team: 7 people• Responsible for delivering projects within costs, deadlines, quality and company guidelines.• Scope and deadline management with actions to minimize impact and risks of possible delays.• Management of subcontractors (civil) installing radar equipment at 10 different sites.• Administration of alterations to contracts with infrastructure and construction customers and suppliers.• Reporting to stakeholders on action plans to solve problems.• Contract closure and negotiation with third parties, and monitoring their activities.Main Results  Delivery of 9 sites that were behind by one year’s work. Resulting in savings of BRL 100,000/month for the company, and improved company image with customers.

Report Technical Director (Brazil) Logistics and Project Directors (Spain) – Team: 32 people• Management of IT-solution projects and new business in Logistics and Toll for customers in Brazil and India, people, cost´s control, deadlines, risks and quality management. Relations with various stakeholders (customer, government and external and internal suppliers).• Responsible for the logistics commercial area in Brazil.• 1 year expatriated in India, responsible for Delhi Subsidiary startup, new-business development and company commercial area. Management in tollgate projects for the Indian Gov. (US$ 7.5 million).Main Results:  Via Bahia – managing installation of 7 tool gates with 84 lanes; Coca-Cola – Installation of the Pick-to-Voice system and Tecsidel WMS integrated with SAP system; 20% project cost reduction by developing local equipment and service suppliers, respecting world- class qualification levels demanded by the company. Opening of sales channels in India by establishing partnerships.

Manaus

Report: Global Quality Director (France) and Plant Director (Brazil) – Team: 22 people. Management of Quality Assurance plants in South America. Management of product quality, monitoring production processes (injection, extrusion and assembly), receipt and control of raw material and components, with KPI control. Coordination of projects to implement new production lines (new products), managing deadlines, scope, costs and risks. Participation in the global product-innovation team.  Responsible for factory-transfer projects: moving machinery, constructing new warehouses, production planning and estimation, machine startup. Implementation of QRQC (Quick Response Quality Control) in Manaus and Ecuador: production-management tool for cost reduction and productivity increase. Development of OEMs, conducting auditing of suppliers. Responsible for the Customer Service area including analyses of consumer/customer complaints, as well as analyses of returned products to identify faults and corrective action to be taken. Coordination of 5S-Program implementation and member of the ISO 14000 committee.Main Results: 15% increase in production through controlling machine efficiency and through an improvement project. Reduction in the number of non-conforming products on the production line to zero through implanting an Auto-control Program in the Extrusion sector. 50% reduction in scrap volume at manufacturing units by implementing QRQC methodology at the plants in Manaus and Ecuador. Implementation of improvements to Customer Service, resulting in a 40% increase in the number of calls attended and analyses executed.

Master Of Business Administration (Mba), International Business

Leadership Program

Mba, Project Management

Engenharia Civil, Engenharia Civil

Ensino Médio, Education/Teaching Of Individuals In Secondary Special Education Programs