Dynamic & result oriented professional with rich cross-functional experience in managing the entire spectrum of IT & IT Enabled Service related functions including Operations Management, Service Excellence, Technical, Quality Compliance and Team Management .A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growthDemonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.Expertise in maintaining highest level of quality in operations; ensuring adhere to all the quality parameters and procedures as per the stringent norms.An effective team leader with exceptional communication, interpersonal skills and exposure in managing task forces with result oriented achievementsSpecialties: Operations Management, Service Delivery, Service Excellence, Technical, Quality Compliance, IT Security, ITIL and Team Management .