As a Support Manager at LateShipment.com, I lead a team of product support specialists who provide timely and effective solutions to our customers' queries and issues. I have over six years of experience in the SaaS, logistics, and supply chain industry.I am passionate about delivering high-quality customer service and ensuring customer satisfaction and retention. I have contributed to the development and improvement of our product support processes, tools, and resources, such as the helpdesk, the knowledge base, and the holiday season report. I have also worked closely with the marketing and product teams to provide feedback and insights from the customer's perspective.