Hari Devanath Email & Phone Number

Santa Clara, California, United States

A customer-facing program manager in a multi-year semi-custom SOC leveraging roadmap AMD technology with customer-driven feature co-design/dev. The outcome is world-class gaming consoles like Microsoft Xbox One and the Sony PlayStation 4! I drive end-to-end processes from requirements through implementation to mass production. I facilitate technical alignment on requirements between customers, the SoC Arch team, and various IP teams. I drive technical conversations with various resident experts and the customer towards defining new architectural requirements in CPU/GPU/Multi-media, power management, performance management and other SoC subblock. Experienced in power estimation, performance projection, and area optimization techniques at the SoC level.

Santa Clara, California, United States

• Bring cross-functional teams togethers to define tech requirements / features from product roadmap• Effectively coordinate readiness plans across PM, Engg and customer-facing teams for MapR Core and MapR Ecosystem Packs (MEP), Kubernetes Data Fabric on HPE Container Platform. • Assess and manage risks, drive release priorities & activities to prod roadmap (PMP, JIRA Agile Mgmt skills)• Define phase-exit criteria and negotiate agreements (given changing priorities)• Refine and manage processes for Alpha / Beta / Prod Eval Mgmt, Support Prod Mgmt with NPI, Cus-tomer Outreach Programs, process coordination for high impact customer escalations• Develop processes and framework to facilitate among leadership team: budget planning, Prod Lifecy-cle mgmt, Ops Reviews, QBR, etc.• Dovetail projects across Agile and waterfall boundaries as seamlessly as possibly• Lead all project engagements with cross-functional engg teams. • Manage processes in line with Product Life Cycle Management (Concept Commit through End of Life) of key components• Planning operations between BU and Sales / Services. Support adoption of Data Fabric Technology within HPE product groups as Program Manager• Enable and support the use of Data Fabric by other HPE BUs• Manage ops budget and vendor contracts for R&D on NPI and maintenance activitieshttps://www.hpe.com/us/en/newsroom/press-release/2019/08/hpe-advances-its-intelligent-data-platform-with-acquisition-of-mapr-business-assets.html

San Francisco Bay Area

(MapR was acquired by HPE in Oct 2019)* Proactive support – MapR-on-InfoSight: PM framework for initial definition, project roadmap, roll out, helping drive adoption, and continuous improvements* Support readiness for New / Revised Products: Coordinating with Big Data new prod teams to proactively plan support training, planning, scheduling and roll-out* TAM program management: Working closely with top accounts on TAM program onboarding and success

• Support Manager engaging key customer acct on process improvements for escalation, proactive support• Responsible for facilitating smooth case resolution for key and strategic customer projects • Build relationships to smoothly resolve high visibility, high impact, and high severity cases• Build processes with key customers on upgrade planning, license renewals, managed services• Architect strategies for proactive communication to customers on severe/widespread issues

San Francisco Bay Area

Architected the MapR Support Portal and automated KCS processes as part of Salesforce service Cloud and Communities. KCS Coach for WW MapR Support agents and Cust Success Managers.

San Jose, Ca

Led >30 support engrs, technical writers, knowledge editors, information architects, graphics designers & translators to collaboration platforms, processes and tools for documentation. Led WW teams to develop & deliver high-quality docs and training. Drove adoption of technology and products through content plans for clear video, tutorials, docs and training.

San Jose, California

Tech Support Manager• Managed teams of 7 – 10 specialized and technical engineers in solving complex customer issues• Resolved escalation calls for customers working with key tech and biz resources• Led WW cross-functional team to define metrics, develop tools & deliver goals for support SLAs• Championed improvements for technical field’s productivity in using case-escalation process

• Led & managed multiple tech support resources in solving complex customer issues • Extensive expertise in supporting FAEs and customers on various products & design methodologies• Improved product supportability for new power estimation GUI tools by ~ 20% using KCS principles• Responsible for driving processes for field escalations for key accounts• Led training program and new product adoption processes towards 100% tech sales readiness

Assisted Sales force on identification of appropriate off-the-shelf products for custom applications. Trained salesa nd customers on using products, provided Tech Support and assisted through the sales process.

Master Of Engineering, Electrical Engineering

Bachelor Of Engineering, Electrical And Electronics Engg