Hari Haran S Email and Phone Number

Around 3.11 years of experience in technical support of java projects.Good experience in problem solving, root cause analysis, provide solutions to customer queries and deployment activities.Managing clients queries via ticketing tools like Service Now based on SLA provided the deliverables on time.Good interpersonal skills, commitment, result oriented, hard working with an interest to learn new technologies and undertake challenging tasks.Monitoring applications and infrastructure alerts, and reacting quickly.Recommending and implementing solutions to mitigate repeat product issues.Taking ownership and responding to open support tickets.Closing open support tickets by adhering to the production support service level agreements.Identifying and implementing automation opportunities to ensure success.