• Greet and welcome arriving guests as they enter the hotel.• Delivering luggage, baggage, parcels, mail, and messages to the guest room.• Escorting to the room and featuring hotel and room facilities.• reported any maintenance problems, safety hazards, accidents, and injuries noted across the hotel.• Assist with valet parking during the arrival and departure of the guest.• Receive and store the guest's luggage and keep a proper record of level tags.• Maintain a current listing of the local area's attractions, special events, and activities.• Inform the guest about food and beverage outlets and operation times.• Note down any request that has been made by the hotel guest and act quickly without fail. • Handling lost and found items. • Assist with the housekeeping department as per guest request.• Fully cooperate with colleagues and the hotel concierge.• Perform other duties as per the assignment.• Participate in pre-shift briefing and coordination meetings scheduled or ordered by the bell captain or the front office manager.• appropriately dressed when on duty and disciplined at all times.• Act like a doorman and give the first and final impression on the arrival and departure of the hotel guest.

• assisted in answering phone calls, booking reservations, bell service, and room service.•I became comfortable with Opera PMS and Infor HMS.• made strong connections with veteran hospitality leaders.• maintained and observed department guidelines.