Hr Operations Specialist
CurrentThe purpose of this role is to serve as the first point of contact for employees, managers and P&O Community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional demeanor.As part of P&O services team this role executes administrative tasks and supports processes as per Novartis Service Catalogue with minimal direction.My responsibilities include but not limited to:• Provide rapid, high quality and validated response/support to all HR related queries and requests• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer• Maintain P&I Data changes or actions effective for a single associate per action/change• Escalate requests that cannot be resolved directly to the appropriate experts• Contribute the knowledge base for countries in scope• Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation• Perform other tasks as designated by the Line Manager with minimal direction
