Hari Krishnan Email & Phone Number

London, United Kingdom

• Prepare Project Plan and define the Scope of the work to make sure all the aims of the project are met.• Define resources and schedule for project implementation.• Managing customer expectations around technical and functional possibilities within the scope of the project• Closely working with different Stakeholders in the project• Create strategies for risk mitigation and contingency planning.• Efficiently identify and solve project issues.• Organize, chair and minute working group meetings.• Estimating the time properly• Onsite - offshore team co-ordination and management• Keeping team motivated, enthusiastic and resolve conflict of interests• Write and keep up-to-date appropriate project documentation

Chennai Area, India

Chennai Area, India

Accept and prioritize major incidents escalated to Command Centre core staff. Coordinates the assignment of escalated major incidents among st the ACC core staff.Stay current and familiar with the daily major incident ticket status; act as POC for ACC Manager on Duty.Monitor the CCOPS mailbox and ensure emails are being responded to within 24 hours.Monitor and ensure tickets in the IPK group of ACC Major Incident Service Manager group are action-ed and addressed and/or assigned.Responsible for creation and submission of Shift turnover in a timely fashion.

Chennai Area, India

Handling Inbound Escalation calls from Customers

Bachelor'S Degree, Economics

Ba Economics, Fmnc